Crisis Specialist, 3rd shift

Centerstone is among the nations leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes peoples lives. A dynamic well-established organization we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Centerstone a trauma-informed organization endorses an organizational culture built on understanding recognizing and responding to those affected by trauma to strengthen resilience for our clients staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

This is an in-office position that will require travel to other locations in surrounding counties. The shift that is currently available is Monday-Friday 12a-8a. The Mobile Crisis Specialist is responsible for providing face-to-face phone and telehealth crisis response and assessment services to those individuals who are experiencing a behavioral health crisis. This position ensures continuity of care through safety planning service linkage and follow-up support while maintaining accurate and timely documentation in accordance with organizational clinical and regulatory standards. Mobile Crisis Specialists operate as part of a multidisciplinary crisis response team and contribute to a coordinated system of care that promotes safety stabilization and recovery in the community.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Respond to behavioral health crisis calls in the community by phone or via telehealth providing timely trauma-informed crisis intervention and stabilization services.
• Conduct rapid comprehensive assessments of individuals in crisis including evaluation of safety risk suicide/homicide risk and immediate support needs.
• Implement evidence-based de-escalation strategies to safely stabilize individuals experiencing acute psychiatric or emotional distress.
• Develop immediate practical safety plans in collaboration with individuals served incorporating natural support and community resources.
• Determine appropriate level of care and facilitate referrals to least restrictive clinically appropriate services including outpatient inpatient or community-based supports.
• Coordinate with law enforcement emergency departments 911/EMS and other first responders when clinically indicated to ensure safety and continuity of care.
• Complete all required documentation of assessments interventions disposition decisions and follow-up plans accurately and within required timeframes.
• Provide follow-up outreach as assigned to support stabilization engagement in services and reduction of future crisis episodes.
• Collaborate with internal teams and external partners including behavioral health providers hospitals schools and community organizations to ensure coordinated care.
• Maintain professional culturally responsive and person-centered interactions with individuals families and community stakeholders.
• Participate in team meetings clinical supervision case consultation and required training including ongoing competency development in crisis intervention best practices.
• Adhere to organizational policies performance standards and regulatory requirements while demonstrating sound clinical judgment in high-pressure situations.

KNOWLEDGE SKILLS & ABILITIES

• Strong verbal de-escalation and active listening skills in high-stress situations
• Rapid clinical assessment and decision-making in dynamic unpredictable environments
• Ability to build rapport quickly with individuals in acute emotional distress
• Maintain composure sound judgment and professionalism during high-intensity situations
• Work independently while also functioning effectively as part of a multidisciplinary team
• Knowledge of local behavioral health systems resources and crisis continuum of care.

QUALIFICATIONS
Education Level

Bachelors degree required. Four years of relevant experience may be substituted for education requirement upon approval.

Years of Experience

Experience with community-based service delivery and interdisciplinary collaboration preferred.

Certification/Licensure

Must have valid drivers license and able to drive to community assessments.

Time Type:

Pay Range:

Delivering care that changes peoples lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical dental and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance Life Insurance and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a persons merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone we use our values as a guide for what we do. Respect Expertise Integrity and Empowerment are at the heart of every interaction at Centerstone and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment respect integrity and expertise that powers our innovation and connects us to each other our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety celebrating role-models who champion best practices for quality clinical risk and patient safety.