Crisis Services Coordinator

Job Title: Adult Behavioral Health Crisis Services Coordinator

Location: Wilmington NC
Schedule: Full Time; Sunday - Thursday 10a - 6:30p OR Sunday - Wednesday 9a - 7p

Position Summary

Manage and facilitate crisis intervention. Train -escalate.

The Adult Behavioral Health Crisis Coordinator serves as the central operational point of contact for adults moving through Outpatient Services and Behavioral Health Urgent Care. This shared position coordinates patient flow from referral arrival and initial service routing through clinical assignment evaluation stabilization referral transfer or discharge.

The Crisis Coordinator maintains real-time awareness of individuals awaiting or receiving services preliminary urgency levels program capacity assigned team members pending activities wait times barriers and anticipated dispositions. The position facilitates communication among individuals served families referral sources Outpatient Services BHUC staff licensed clinicians nurses prescribers peer-support staff enrollment personnel emergency departments emergency medical services law enforcement and community providers.

This position coordinates the workflow but does not replace the initial access screening nursing medical screening comprehensive crisis assessment provider evaluation or clinical decision-making responsibilities of appropriately credentialed team members.

REQUIRED EDUCATIONAL/EXPERIENTIAL QUALIFICATIONS:

• Graduation from an accredited University with a masters degree in human services and two (2) years of progressive experience in behavioral health assessment and treatment.

• Full or Associate licensure as a Psychological Associate Licensed Clinical Mental Health Counselor or Clinical Social Worker. Dual licensure as a Clinical Addictions Specialist preferred.

Primary Duties

Patient Flow and Capacity Coordination

• Maintain a real-time patient-flow system reflecting referrals arrivals individuals waiting assigned service line preliminary urgency assigned team members current stage of service pending actions and anticipated disposition.

• Receive handoffs from the Access and Intake departments and ensure individuals are connected promptly with the appropriate Outpatient or BHUC team.

• Coordinate the sequence of services based on urgency and clinical priorities established by authorized clinical staff.

• Monitor wait times available treatment and observation capacity staff availability and workflow demands across both programs.

• Identify delays bottlenecks incomplete handoffs or competing priorities and work with the appropriate team member or program leader to resolve or escalate them.

• Coordinate movement between registration screening nursing clinical assessment provider evaluation peer support treatment referral and disposition activities.

• Provide timely updates to program staff regarding new arrivals changes in urgency capacity concerns pending transfers and other operational needs.

• Support completion of intake assessment or evaluation to ensure timely access of care as needed

Central Point of Contact

• Serve as the designated operational contact for questions concerning access arrival coordination patient location workflow status available services referrals and handoff needs.

• Receive and coordinate communications from individuals and families outpatient providers hospitals emergency departments emergency medical services law enforcement mobile crisis teams pharmacies and community partners.

• Gather relevant referral and arrival information and promptly route clinical questions or concerns to the appropriate nurse licensed clinician prescriber or program leader.

• Coordinate planned arrivals and direct handoffs while communicating program capabilities and current operational conditions accurately.

• Maintain professional trauma-informed person-centered and culturally responsive communication throughout the access and service process.

Crisis and Safety Coordination

• Recognize reported or observed changes that may indicate increasing behavioral urgency medical concern intoxication withdrawal agitation suicide risk violence risk or other safety needs

SALARY & BENEFITS:

• Competitive salary based on experience
• Comprehensive medical dental and vision insurance
• Educational loan repayment programs & Career growth
• Retirement savings plan/401K
• Paid time off programs rollover hours 14 paid holidays
• Employee engagement activities resource groups and diversity events

REQUEST FOR ACCOMIDATIONS:

If you require an accommodation during the application process please contact us at .

We look forward to reviewing your application!

EEO STATEMENT

Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender gender identity and expression national origin age disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.