CAN Capital is seeking a Credit Underwriting Manager to join our team!
The Manager of Credit Underwriting is responsible for leading the daily operations performance quality and operational execution of the Credit Underwriting department. This role leads a team of commercial underwriters while balancing production expectations customer experience portfolio quality and risk mitigation.
The ideal candidate is an experienced commercial credit professional and people leader who can effectively manage underwriting operations in a fast-paced environment while developing high-performing teams strengthening underwriting quality driving process improvements and partnering cross-functionally throughout the organization.
This role plays a critical part in supporting the organizations growth strategy by ensuring sound credit decisions maintaining operational efficiency and fostering a strong underwriting culture centered around accountability consistency collaboration and customer experience.
Lead coach and develop a team of commercial underwriters through consistent feedback mentorship and performance management
Foster a positive collaborative and accountable team culture focused on both performance and employee engagement
Conduct regular coaching sessions performance reviews and developmental discussions with underwriting staff
Recruit interview onboard and train new underwriting team members
Oversee day-to-day underwriting operations workflow distribution and submission pipeline management
Monitor underwriting queues to ensure balanced workload allocation and timely movement of files through the process
Drive departmental performance against Service Level Agreements (SLAs) productivity expectations and quality standards
Identify operational bottlenecks and implement process improvements to improve efficiency and consistency
Ensure underwriting decisions are well-documented supported and aligned with company credit policy
Serve as an escalation point for complex underwriting scenarios exception requests and elevated-risk transactions
Ensure consistent application of underwriting guidelines lending policies and risk frameworks
Balance customer experience and growth initiatives with sound portfolio risk management
Ensure underwriting staff remain informed of current credit policy updates procedural changes and risk trends
Develop and maintain underwriting procedures job aids and Standard Operating Procedures (SOPs)
Collaborate with Sales Operations Risk Technology and Executive Leadership to support organizational goals
Participate in strategic discussions surrounding credit policy operational scalability fraud prevention and customer experience
Support organizational initiatives related to automation efficiency and portfolio quality improvements
Ensure adherence to company policies underwriting authority levels and applicable regulatory requirements
Support internal audits quality reviews and compliance initiatives
Perform additional duties responsibilities and special projects as assigned or deemed appropriate by the organization
Requirements
Required
2 years of leadership or people management experience within underwriting credit or financial services
5 years of commercial underwriting or business lending experience
Bachelors degree in Finance Business Accounting Economics or related field preferred
Equivalent relevant industry experience may be considered in lieu of degree requirements
Strong understanding of commercial lending cash flow analysis bank statement analysis fraud prevention and risk-based underwriting
Experience reviewing evaluating and making risk-based decisions within an approved authority matrix required
Experience operating in a fast-paced production environment with defined SLA expectations
Experience partnering cross-functionally with Sales Operations Risk and Technology teams
Preferred
Experience within fin-tech small business lending MCA or alternative commercial finance environments
Experience reviewing and managing higher exposure small business credit transactions and commercial funding ranges including large funding requests (e.g. 1mil)
Experience leading operational or process improvement initiatives
Experience utilizing Salesforce or comparable CRM/workflow management systems within a lending or financial services environment
Skills & Competencies
Strong analytical critical thinking and problem-solving skills
Ability to make sound risk-based decisions while balancing customer experience and operational objectives
Strong organizational skills with the ability to manage multiple priorities simultaneously
Expert communication presentation and negotiation skills required
Strong leadership presence and ability to influence across departments
Ability to analyze operational performance metrics and identify actionable insights
High attention to detail and strong documentation standards
Proficiency in Microsoft Office and underwriting/workflow systems
Required Skills:
Qualifications: 2 years of leadership or people management experience within underwriting credit or financial services 5 years of commercial underwriting or business lending experience Bachelors degree in Finance Business Accounting Economics or related field preferred Equivalent relevant industry experience may be considered in lieu of degree requirements Strong understanding of commercial lending cash flow analysis bank statement analysis fraud prevention and risk-based underwriting Experience reviewing evaluating and making risk based decisions within an approved authority matrix required Experience operating in a fast-paced production environment with defined SLA expectations Experience partnering cross-functionally with Sales Operations Risk and Technology teams Preferred Experience: Experience within fintech small business lending MCA or alternative commercial finance environments Experience reviewing and managing higher exposure small business credit transactions and commercial funding ranges including large funding requests (e.g. 1mil) Experience leading operational or process improvement initiatives Experience utilizing Salesforce or comparable CRM/workflow management systems within a lending or financial services environment
Required Education:
Bachelors degree in Finance Business Accounting Economics or related field preferred
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