Credit & Collections Analyst

Credit & Collections AnalystPosition SummaryThe Credit & Collections Analyst is responsible for managing customer credit risk while driving the timely collection of outstanding receivables. This role is heavily focused on Accounts Receivable performance cash flow optimization and minimizing bad debt exposure in a B2B manufacturing environment. The analyst partners closely with Sales and Customer Service to ensure effective credit decisions without disrupting customer ResponsibilitiesCredit Analysis & Risk ManagementEvaluate customer creditworthiness using financial statements credit reports and payment historyEstablish and maintain credit limits terms and risk classificationReview and approve/reject sales orders held for credit concernMonitor customer accounts for changes in risk profile and recommend appropriate actionsAccounts Receivable ManagementActively manage AR aging to ensure timely collection of outstanding invoicesMonitor past-due accounts and prioritize collection efforts based on risk and exposureReconcile customer accounts investigate discrepancies and resolve billing disputesEnsure accurate application of payments and proper account maintenance in ERP systemCollections (Primary Focus)Execute proactive collection strategies through calls emails and customer outreachResolve delinquent accounts while preserving customer relationshipsEscalate high-risk accounts and recommend credit holds or legal action when necessaryCollaborate with Sales to resolve disputes impacting payment delaysTrack and document collection activities and maintain detailed account notesReporting & Process ImprovementPrepare regular reports on AR aging delinquency trends and collection performanceAnalyze root causes of late payments and recommend process improvementsAssist in developing and refining credit and collection policies and proceduresQualificationsBachelors degree in finance accounting or business-related field (or equivalent experience)2-5 years of experience in credit collections or Accounts ReceivableStrong understanding of AR processes credit risk assessment and collections strategiesExperience with ERP systems (Microsoft D365 is a plus) and above-average Excel skillsFamiliarity with credit reporting agencies and tools is a plusSkills & CompetenciesStrong collections skills (firm but professional approach)Solid analytical and problem-solving abilitiesHigh attention to detail and accuracy in account managementAbility to handle difficult conversations and conflict resolutionStrong time management and ability to prioritize a high-volume portfolioCollaborative mindset with cross-functional teams (Sales Customer Service Finance)What We OfferCompetitive salary and comprehensive benefits package (health dental vision 401(k))Opportunities for professional growth and advancementCollaborative and dynamic work environmentHybrid work schedule (3 days in office/ 2 days remote)Onsite location: Naperville ILInside (sheltered) 100% Exempt Status: Hourly / Full-time / Days Average Hours: 40 hours per week