Credit AR Analyst

Do you love detail and accuracy Do you enjoy working in a team environment Are you a person that wants to ensure things are done right Do you enjoy working on and solving complex problems If you answered yes we want to hear from you! Pape is seeking a new team member to join their credit and AR team at our corporate office in Eugene OR.

At Pape we invest in your growth. From robust training programs to continuous support we equip our team members with the tools to return for your hard work we offer competitive compensation exceptional benefits and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape Team!

WHAT YOULL DO:

As our Credit & AR Analyst you will support Accounts Receivable and Credit operations by providing exceptional service to our customers and internal business partners while helping maintain the financial health of our customer relationships. You will research and resolve customer account issues analyze receivable balances and payment activity support credit activities and help ensure customer accounts are accurately and effectively managed.

In this role you will work with customers and teams across Credit AR Operations Sales and Customer Service to research account questions and resolve issues. You will analyze aging payment history past-due balances disputes deductions unapplied cash credits and other customer account activity to identify trends and resolution paths. A strong customer service mindset will be important as you work to find solutions that support both our customers and the business.

You will also work extensively with data and technology. Using MS Excel and other reporting tools you will organize analyze and summarize large sets of data and turn detailed information into clear digestible insights. You will work within SaaS and enterprise platforms such as Salesforce and Billtrust to research customer activity manage information support reporting and help improve the overall customer experience.

WHAT YOU NEED:

• Provide exceptional customer service to external customers and internal business partners responding to questions researching account issues and supporting timely resolution.
• Review and analyze customer Accounts Receivable including aging payment history past-due balances disputes deductions unapplied cash credits and other account activity.
• Support Credit activities through customer research account reviews credit analysis and identification of potential risk.
• Research customer account issues and partner with Credit AR Operations Sales Customer Service and other stakeholders to reach resolution.
• Develop and maintain reports summaries and analysis to provide visibility into Credit & AR performance and support business decision-making.
• Use MS Excel to organize analyze validate and summarize large datasets.
• Translate large or complex datasets into concise understandable information for business leaders and operational teams.
• Monitor and analyze Credit & AR performance indicators including aging past-due exposure DSO current percentage payment trends customer concentration and portfolio performance.
• Work within SaaS and enterprise platforms such as Salesforce Billtrust Microsoft Office and other financial and reporting systems.
• Maintain accurate customer and account information and identify data discrepancies requiring research or correction.
• Identify customer and portfolio trends recurring issues and opportunities to improve our customers experience.
• Support month-end reporting reconciliations audits and ad hoc Credit & AR analysis.
• Assist with adoption of new technology reporting capabilities and system functionality within Credit & AR.
• Strong analytical problem-solving organizational and communication skills with a customer service mindset.
• Proficiency in Microsoft Excel with the ability to work with organize and analyze data.
• Associate or bachelor degree in Finance Accounting Business Economics Data Analytics or a related field; relevant professional experience training or an equivalent combination of education and experience may be considered.
• Experience in Accounts Receivable Credit Finance Accounting Customer Service or a related business function preferred.
• Experience working with SaaS/cloud-based business applications; experience with Salesforce Billtrust or similar platforms preferred.

• Competitive pay based on your skills training and experience level.
• Outstanding benefits including 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical Dental Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans Sick Leave & Paid Holidays Members receive 80 hours of vacation (First year is prorated for new hires based on start date) 40 hours of Sick Leave and 7 paid holidays each year. Pape vacation plans also have tiers based on your seniority so as your seniority grows your vacation time off does as well.
• Advancement Pape is a dynamic growth-oriented organization with a focus on promoting from within.
• Stability and reputation Pape is a family-owned fourth-generation company with over 160 locations over 4000 members and 85 plus years of experience. Pape is known for their stability honesty and integrity.
• Equipment Pape has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

Required Experience:

IC