Enter a job title or keyword
Credit and Collections Manager
Job Location:
Job Location:
Chicago, IL - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
3 June 2026 (30+ days ago)
Posted:
Application Deadline:
31 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Exciting Opportunity for Credit & Collections Manager!
CBSL Transportation Service Inc.has been providing the highest quality and dependable service to the Bulk Transportation Industry for over 50 years. Our dedication to customer service and the environment lays a foundation for long-term customer partnerships and continued growth. With locations in Pasadena TX Reserve Louisiana and Chicago Illinois.
Summary:
CBSL Transportation Services Inc. a leading provider of Liquid Bulk Chemical Transportation Services is seeking a highly capable and hands-on Credit & Collections Manager to lead and modernize the companys credit collections and accounts receivable follow-up processes. This role is responsible for improving cash flow reducing DSO strengthening credit controls driving collection accountability and creating a more disciplined efficient and technology-enabled collections function.
The ideal candidate will bring a proven track record of improving DSO reducing aged receivables resolving collection bottlenecks strengthening customer credit controls and implementing practical process improvements. This position requires strong leadership professional customer communication analytical thinking system discipline and the ability to partner with Billing Operations Sales Accounting and executive leadership to address the root causes of collection delays.
A key priority for this role will be modernizing the current collections process by leveraging available technology automation reporting dashboards collection tools and customer communication enhancements to improve follow-up consistency reduce manual work accelerate dispute resolution and improve overall AR performance.
Duties include (but not limited to):
Credit Management Responsibilities
- Oversee the customer credit review and approval process including credit applications credit checks customer questionnaires W-9 documentation tax exemption certificates vendor forms billing requirements and required customer setup documentation.
- Review customer credit information payment history credit reports credit risk indicators and account status before recommending or approving customer credit terms and limits.
- Maintain and enforce credit policies including credit limits payment terms credit holds watch lists credit terminations inactive account reviews and account risk monitoring.
- Conduct periodic and annual credit reviews to determine whether credit limits terms or account status should be adjusted based on payment trends aging history customer activity and risk exposure.
- Partner with Sales Billing Operations Accounting and leadership to ensure credit risks billing requirements customer requirements and account issues are clearly communicated and properly documented.
- Oversee customer account setup and maintenance in CBSL systems.
- Ensure customer master data is accurate and complete including billing addresses contacts email distribution lists payment terms credit status portal requirements billing requirements and supporting documentation.
Collections and AR Performance Responsibilities
- Lead the collections process to ensure timely payment reduce delinquency improve cash flow and minimize outstanding past-due balances.
- Proactively manage AR aging customer follow-up payment commitments short payments disputes deductions unapplied cash issues and high-risk accounts.
- Drive measurable improvement in DSO with a goal of returning DSO to below 45 days and maintaining disciplined collection performance.
- Contact customers regarding overdue invoices missing documentation rejected invoices portal issues payment status remittance details and payment commitments in a professional and solution-focused manner.
- Escalate high-risk accounts severely past-due balances non-responsive customers recurring disputes potential credit holds and write-off concerns to executive leadership timely.
- Lead weekly collections meetings prepare aging reports identify priority accounts document action items capture executive comments and ensure same-week follow-up on assigned directives.
- Coordinate with Billing and Operations to resolve invoice delays caused by missing purchase orders incorrect rates missing backup documentation proof of delivery BOLs tickets customer portals or other customer-specific billing requirements.
- Maintain complete accurate and timely collection notes customer communication history dispute status payment promises follow-up dates and action items in Lockstep or any future designated system.
Modernization and Process Improvement Responsibilities
- Lead the modernization of the credit and collections process by evaluating and implementing available technology automation reporting dashboards workflow improvements customer communication enhancements and system functionality.
- Identify opportunities to reduce manual work improve follow-up consistency automate repetitive collection activities improve customer statement processes enhance portal tracking and strengthen collection accountability.
- Use collection data aging trends customer payment behavior dispute root causes and reporting tools to identify bottlenecks and recommend process improvements.
- Develop or improve reporting and dashboards that give management visibility into DSO aging collection progress disputed invoices credit holds customer risk payment commitments and collection team performance.
Reporting Responsibilities
- Prepare and review weekly aging reports monthly DSO analysis collection performance updates customer risk trends and other AR-related reports requested by management.
- Track and analyze collection performance customer payment behavior recurring disputes billing delays and process gaps.
- Provide clear status updates to executive leadership regarding major collection issues high-risk accounts action plans and progress toward AR performance goals.
- Ensure the department maintains professional communication confidentiality accurate documentation and compliance with company policies and internal control expectations.
Job Requirements Include:
- Bachelors degree in accounting Finance Business Administration or related field preferred; equivalent combination of education and progressive credit collections accounts receivable or financial operations experience may be considered.
- Minimum of 5-7 years of credit collections accounts receivable or customer account management experience preferred.
- Proven track record of improving DSO reducing aged receivables strengthening credit controls resolving collection bottlenecks and implementing process improvements within the credit and collections function.
- Experience managing AR aging credit holds customer disputes payment terms credit limits collection escalation customer account setup and cash application coordination.
- Experience identifying and implementing process improvements automation opportunities reporting tools or technology solutions within credit collections accounts receivable or financial operations.
- Strong Excel Outlook reporting analytical and written communication skills required.
- Experience with ERP/ accounting systems; Sage Intacct Lockstep customer portals or transportation/logistics systems preferred.
- Able to work independently lead meetings follow through on action items meet reporting deadlines and collaborate across departments.
We offer a competitive benefit program:
- Weekly Pay
- Medical Insurance - Two Plan Options
- Vitality Medical Insurance discount program
- Dental Plan & Vision Benefits
- Paid Time Off (PTO)
- 8 Paid Holidays 1 Floater Holiday
- Traditional 401(k) with up to 3.5% match & a ROTH 401(k) option
- After 1 year of service
- Short Term/Long Term disability core benefits buy up options
- $25000 Life insurance core benefit buy up options
- Accidental Death & Dismemberment Insurance (AD&D)
- Critical Illness and Accident Insurance
- Flexible Spending Account (FSA) & Dependent Care FSA
- After 1 year of service
- Tuition Reimbursement program
**You can apply directly to our website: by sending us your resume **
Employment is contingent upon successful completion of a background investigation. Pre-employment drug screening required.
No recruiters or agencies without a previously signed contract. No phone calls please.
No recruiters or agencies without a previously signed contract. No phone calls please.
CBSL Transportation Services Inc. is an Equal Opportunity Employer.
Location:
13434 Bay Park Rd.
Pasadena TX 77507
Required Experience:
Manager
About Company
The Leader in Bulk Transportation Services CBSL Transportation Services has been providing the highest quality and dependable service to the Bulk Transportation Industry for over 40 years. Using innovation and technology, we have designed a comprehensive program to meet the most dema ... View more
