Creative TraffickerProject Manager

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Mass General Brigham is seeking an experienced Creative Trafficker/Project Manager to support the day-to-day operations of a high-performing fast-paced in-house creative team. This role is ideal for someone with agency experience who excels at organizing complex workflows managing multiple priorities and ensuring creative projects move seamlessly from intake through final delivery.

The ideal candidate is highly organized detail-oriented proactive and calm under pressure. They possess exceptional communication skills thrive in cross-functional environments and have a deep understanding of creative operations resource management and production workflows. Expert-level proficiency with Adobe Workfront is highly desirable as this individual will play a critical role in managing projects workflows reporting and process optimization within the platform.

This role partners closely with Creative Marketing Communications and leadership teams to prioritize work manage resources improve operational efficiency and ensure projects are delivered on time on budget and aligned with organizational goals.

• Bachelors Degree in a related field of study required. Equivalent experience may be accepted in lieu of degree.

• 5 years of experience in project management creative operations or traffic management within a creative marketing or agency environment.

• Agency experience strongly preferred.

• Expert-level experience with Adobe Workfront is strongly preferred including project creation workflow configuration dashboards reporting resource management and user collaboration.

• Demonstrated experience supporting creative marketing or brand teams in a fast-paced deadline-driven environment.

• Strong understanding of creative development and production workflows across print and digital channels

• Excellent organizational communication facilitation and problem-solving skills.

• Experience collaborating with cross-functional teams and managing competing stakeholder priorities.

• Experience using AI-enabled productivity and workflow tools to improve team efficiency is highly desirable.

Key Responsibilities

• Manage the intake prioritization scheduling and trafficking of creative projects from request through final delivery.

• Serve as the primary administrator and power user of Adobe Workfront ensuring accurate project setup workflow management reporting dashboards and resource allocation.

• Build and maintain detailed project plans timelines production schedules and status reports within Workfront.

• Lead project kickoff meetings and facilitate ongoing communication among creative teams stakeholders and leadership throughout the project lifecycle.

• Coordinate with designers writers proofreaders and stakeholders to ensure projects stay on track

• Monitor team capacity and proactively recommend resource adjustments based on workload priorities and deadlines.

• Identify risks bottlenecks or shifting priorities and proactively recommend solutions

• Ensure creative deliverables are reviewed approved and delivered accurately and on schedule

• Continuously evaluate and improve project management processes workflows and operational efficiencies.

• Support production logistics digital asset management and vendor coordination as needed.

• Leverage AI-powered productivity tools including Microsoft Copilot to improve project tracking communication documentation reporting and workflow efficiency.

What Success Looks Like

• Creative projects move smoothly efficiently and on schedule

• Adobe Workfront serves as a reliable accurate source of truth for project tracking resource management reporting and workflow visibility.

• Stakeholders have clear visibility into project status priorities timelines and deliverables.

• Creative resources are effectively allocated maximizing team capacity and productivity.

• Processes are standardized scalable and continuously improved to support evolving business needs.

• Creative teams are supported with thoughtful coordination and proactive communication

• AI tools such as Microsoft Copilot are thoughtfully integrated to enhance project management documentation communication and workflow efficiency.

Working schedule:

• Full time remote Monday - Friday eastern standard business hours.
• Remote working hours require a quiet secure working station.

Remote

399 Revolution Drive

40

Regular

Day (United States of America)

Pay Range

$79560.00 - $115720.80/Annual

Grade

7

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework