Counter SalesService Intake Rep-American Hose & Hardware

Counter Sales / Service Intake Representative (Hydraulics / Mechanical) Industrial Distribution
American Hose & Hardware (A Singer Industrial Company) Forest Park GA

American Hose & Hardware a Singer Industrial company is hiring a mechanically inclined Counter Sales / Service Intake Representative for our Forest Park location. This is NOT a retail sales role this position is ideal for candidates with hands-on mechanical hydraulic or industrial repair experience who can diagnose customer needs measure components and provide technical solutions.

About Singer Industrial
Singer Industrial is one of North Americas leading industrial distributors of fluid power and motion control products with 140 locations and 1500 employees. We specialize in hydraulics hose & fittings belts seals gaskets pneumatics and automation solutions helping customers improve uptime and productivity.

This is a full-time on-site technical counter role focused on:

• Hydraulic service intake & repair coordination
• Parts identification sizing and assembly support
• Technical counter sales and customer service

You will work directly with customers bringing in hydraulic cylinders hoses pumps and components for repair requiring mechanical troubleshooting measurement and problem-solving skills not just order entry.

• Intake and evaluate hydraulic components for repair (cylinders hoses pumps fittings)
• Create detailed service work orders and repair tickets in ERP system
• Diagnose issues and recommend hydraulic and mechanical solutions
• Perform precision measurement using calipers micrometers and gauges
• Calculate dimensions using fractions decimals and conversions
• Identify and source industrial parts fittings and replacement components
• Collaborate with shop technicians and service teams to ensure accurate repairs
• Provide technical counter support and B2B customer service
• Maintain an organized efficient and professional service counter

• Hands-on mechanical experience (automotive diesel heavy equipment hydraulics machining or industrial maintenance)
• Experience using hand tools and precision measuring instruments (calipers micrometers gauges)
• Strong understanding of mechanical systems tolerances and part identification
• Ability to perform basic math (fractions decimals unit conversions)
• Basic computer skills; experience with ERP systems (SAP Epicor Prophet 21 etc.) is a plus

• Hydraulics / Fluid Power systems
• Hydraulic cylinder repair
• Hose assembly and fittings
• Automotive or diesel technician background
• Industrial maintenance technician
• Machining fabrication or mechanical assembly
• Motion control or power transmission products
• Blueprint reading or technical diagrams

• Retail sales associates or cashier-only backgrounds
• Warehouse pick/pack roles without mechanical experience
• Candidates without hands-on tools diagnostics or measurement experience

• A mechanically skilled problem-solver who understands how components function and fail
• A self-motivated technician-minded individual who takes ownership of their work
• Someone who thrives in a fast-paced industrial service environment
• A professional focused on accuracy efficiency and customer solutions

• Industry leader in industrial distribution and fluid power solutions
• Stable growing company with career advancement opportunities
• Work in a technical hands-on environment with real problem-solving
• Competitive compensation and benefits

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