Counter Sales Representative

At Triple-S Steel we live and work by our core values. Since our inception over 50 years ago we have followed three basic principles that are the foundation of our success:

Stability: All decisions made are measured in years not quarters.

Flexibility: Employees are encouraged to seek creative steel solutions and services that help the company thrive.

Chemistry: We foster and nurture an entrepreneurial spirit throughout the Triple-S family. That spirit permeates our DNA.

From a small family retail operation in Houston our business has expanded across the US and S. America to sell over 1 Million tons per year. We supply steel for bridges stadiums barges and large buildings but one thing will always remain the same: Wetreat our customers and employees like family.

ABOUT THE POSITION:

We areseeking a motivated counter sales representative to join our company.The Counter Sales Associate is responsible for selling items to the general public pick parts for customer orders and pack them up in a timely matter. This position calls for someone who has high energy is a team player and maintains focus throughout a whole addition they must be affective at handling customers both on the phone and at the counter.

WHAT WE OFFER:

Our company offers great benefits from tuition reimbursement to training and development opportunities. We also offer medical dental vision FSA HSA long-term disability and group life insurance programs. Come join our team!

• Sell products and meet the customers needs.
• Write up all orders promptly as received ensuring the accuracy of all relevant details (e.g. specifications processing requirements shipping and handling etc.)
• Take all relevant cost factors into consideration when developing quotes and ensure that quoted prices will be sufficient to deliver expected gross margins.
• Review the total in-stock and on order position to determine material availability and to anticipate potential excess and aged inventory issues.
• Be an advocate for the customer in dealings with various departments such as Credit Operations Shipping and Purchasing.
• Understand the gross margin performance that is expected from your accounts.
• Review the profit performance of accounts on a regular basis and look for ways (e.g. pricing product mix processing set-ups freight etc.) to improve.
• Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and companys satisfaction.

• Ability to speak effectively one on one.
• Previous interaction and experience working with customers preferably within the steel industry. Highly developed customer service skills.
• Excellent communications and telephone sales personality skills.
• Effective time management skills ability to multi-task and prioritize day-to-day activities.
• Proficiency in MS Excel Word and Outlook. Stelplan experience is a plus.
• Ability to effectively listen.
• Ability to interpret customer needs.
• Basic computer skills.
• High School Diploma or GED Equivalent.
• Good organizational skills.
• Bilingual (English & Spanish) preferred.