Corporate Field Services Technician

CTGs long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Corporate Field Services Technician. Type: Contract Job Title: Corporate Field Services Technician Location: Corning NY Candidates must be able to commute and work onsite in Corning NY. Pay Rate: Based on experience Work Hours: M-F 8am-5pm Education: High School Diploma or GED required; Associate Degree preferred. Description The Corporate Field Services Technician provides technical assistance and support for computer systems software hardware and infrastructure through in-person and remote service requests. This role focuses on end-user support hardware troubleshooting customer engagement and technical service delivery. The technician will troubleshoot and resolve issues involving Microsoft Windows 11 Microsoft 365 desktop and mobile devices networking and enterprise applications. Using established procedures internal training and technical knowledge the successful candidate will diagnose and resolve incidents escalate issues when necessary and maintain accurate service documentation. Requirements Provide onsite and remote technical support for hardware software operating systems and infrastructure. Troubleshoot install configure and maintain desktop computers peripherals printers and related equipment. Support Windows 11 Microsoft 365 Active Directory OneDrive SharePoint and Microsoft Edge. Troubleshoot VPN Citrix Cisco WebEx endpoint security and remote connectivity issues. Perform device imaging software deployment hardware ordering configuration and deployment. Support corporate mobile devices conference room equipment IP telephony and printer installations. Utilize ServiceNow MECM Dameware LogMeIn and knowledge base resources to manage and resolve service requests. Maintain accurate asset inventories service records and technical documentation. Coordinate customer scheduling equipment moves follow-ups and hardware deployments. Collaborate with technical teams participate in projects and perform hands-on support tasks as needed. Follow established service management procedures priority guidelines and service-level agreements (SLAs). Take ownership of assigned tickets communicate progress and ensure timely resolution and customer satisfaction. Ability to lift and move equipment weighing up to 40 pounds as required. Qualifications At least 1 year of hands-on hardware support experience beyond imaging and deployment. At least 1 year of customer service experience including direct in-person technical support. Strong technical troubleshooting skills and familiarity with desktop hardware software and Microsoft-based applications. Excellent customer service communication organizational and multitasking skills. Ability to diagnose issues follow documented procedures and determine when escalation is necessary. Strong customer engagement skills and the ability to interact professionally with users technical teams management and subject matter experts. Ability to manage competing priorities while meeting service-level expectations. Preferred Certifications CompTIA IT Fundamentals CompTIA A CompTIA Cloud CompTIA Mobility CompTIA Network CompTIA Server Additional Information No third party resumes will be accepted. Drug testing and/or other employment-related inquiries may be conducted. CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local state and federal laws. All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors). CTG is an Equal Employment Opportunity employer. CTG is an E-Verify Company. To be considered for this opportunity please apply directly through our website by clicking the link below. About CTG CTG a Cegeka company delivers IT and business solutions that enhance clients digital agility empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years experience and a commitment to being a reliable results-driven partner we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9000 team members in over 15 countries we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas Europe and India working with over 3000 clients in many of todays highest-growth industries. Together we shape whats nextworking shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG the values we hold and the actions we take. Its a living breathing thing that is renewed every day through the ways we engage with each other our clients and our communities. At CTG youll find a workplace where you are encouraged to grow supported in your ambitions and empowered to shape your own career journey. For more information visit . CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local state and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment selection placement training benefits compensation promotion transfer and release of individuals without regard to race creed religion color national origin sex sexual orientation gender identity and gender expression age disability marital or veteran status citizenship status or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.