CORP Business Account Representative

Job Title: Business Account Representative

Location: Remote (Customer Care / Call Center)

Duration: 3 months (possible extension)

Pay Rate: $16.67 - $18.47/hour on W2

Job Summary

Serves as the initial point of contact for customer service issues resolving inquiries while meeting productivity and customer service goals.

Responsibilities

• Handle customer inquiries via phone and email.
• Resolve billing payment pricing remittance and renewal inquiries.
• Analyze and reconcile customer accounts.
• Prepare and explain Excel-based reports.
• Perform basic financial analysis for refunds and credits.
• Track customer interactions and update systems.
• Support contract renewals.
• Communicate issue resolutions.
• Maintain productivity and quality standards.
• Identify trends and report issues to management.

Required Skills

• Strong customer service and communication skills.
• Analytical and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Excel Word and PowerPoint.
• Team player with the ability to work independently.
• Strong organizational and interpersonal skills.

Education

• Associates or Bachelors degree preferred or equivalent experience.

Experience

• 1 2 years of experience in Customer Service Billing Collections or the Energy Industry preferred.
• Ability to learn and work across multiple systems.