Core Banking Operations Manager, Card & Commercial Services

Angott Search Group is partnering with a nearly $3B bank in Texas in the search for a Core Banking Operations Manager Card & Commercial Services.

This role leads daily operations across Card and Commercial Services with responsibility for people leadership operational performance process improvement change management and cross-functional coordination.

Responsibilities:

• Lead card services operations including debit credit gift cards digital wallets instant issuance card alerts and related payment services.
• Oversee commercial services operations including positive pay remote deposit lockbox wire and ACH origination merchant services bill pay and account analysis.
• Provide leadership coaching development performance management and support for the department team.
• Ensure daily operational stability service levels quality and timely resolution of issues.
• Lead process improvements workflow enhancements procedure updates and technology initiatives.
• Coordinate department projects and change management including implementation training communication and adoption.
• Develop and communicate performance metrics project status risks business impacts and recommended actions.
• Serve as the department lead for audits and regulatory exams including FDICIA requirements and remediation.
• Partner with internal teams as a subject matter expert on operational processes systems and service enhancements.
• Monitor regulatory developments payment trends fraud risks emerging technology and industry changes.
• Manage department resources and expenses in alignment with budgets and strategic priorities.

Qualifications:

• 6 years of relevant experience with a related degree or 7 years of banking operations or related experience.
• 6 years of leadership and people management experience.
• Experience with both commercial services and card payment operations.
• High school diploma or equivalent; college degree preferred.
• AAP CCPP ACH or card-related certification preferred.
• Strong analytical problem-solving decision-making and organizational skills.
• Excellent communication presentation and relationship-building abilities.
• Experience leading change process improvement and operational initiatives.
• Proficiency with payment processing systems and Microsoft Office including Excel and PowerPoint.

Required Experience:

Manager