Coordinator Resort Ka Haku, a Hilton Club

Our Resort Coordinator position assists General Manager and resort directors with administrative duties that support general resort operations.

A strong commitment to our Spirit of Service culture and Hilton Values is expected in all interactions with guests and team members.

HGV offers outstanding Team Member travel discount programs and much more through Perks at Work exclusive Go Hilton Travel HGV Getaway and RCI Travel opening access to discounts at over 1500 brands and resorts. Your daily work location unlocks your specific set of benefits.

Heres why youll love it here- We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $31.25 $31.75 per hour
• Medical Dental and Vision insurance
• Financial Wellness - 401k Company Match Life insurance Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities... and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweeks Americas Greatest Workplaces for Parents & Families. Over the past 30 years the highest honor weve received is the continued loyalty of our Owners Members and Guests. Weve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts call centers and corporate offices.

Additional Responsibilities Include:

• Supports administrative related duties and processes
• Where applicable collects proper documents related to incidents occurring at the resort; captures relevant information into a database and keeps General Manager and Resort Directors fully informed of progress and outcome
• Responds to all inquiries (telephone e-mail etc.) delivers information requested and follows up where needed
• Arranges meetings on behalf of Resort Leadership; Documents and distributes minutes when in attendance or as requested and coordinates aspects internal events committee.
• Coordinates vendor contract process as it relates to Homeowners Association Reserve Projects
• Distributes and Receives RFP (requests for proposals) for projects contracts
• Maintains Contracts/Service Agreements files and updates annually including Certificate of Insurance
• Organizes all aspects of HOA meetings including not limited to preparing notifications arranging meeting location/space coordinating translation where needed and any other requests by Resort Leadership or Association Management Services
• Coordinating Training classs location and setup for classes with Learning and Training Managers.
• Coordinates all aspects of VIP needs including amenities arrival/departure needs accommodations. Keeps the information current and communicate to Resort Leadership on all planned arrangements follow up as needed.
• Maintains Office Supplies and Administrative Support including copiers fax mail distribution and more
• Assists operations within house notifications emergency information and other requested communication
• Assist to create presentation decks or other media tools as requested by Resort Leadership
• Become proficient in all related aspects that support the resorts such as Branding and Creative Communication Social Media standards Brand Standards etc.
• Works with Resort Leadership on Quality Assurance measures to include inspections waivers brand standards
• Responds to owner/guest inquiries concerns and ensures issues are resolved and not escalated
• Perform other related duties as assigned.

What are we looking for

Hilton Grand Vacations is a leader in the vacation ownership industry operating with an unwavering dedication to innovation quality and continued growth. At the core of our companys success are our Team Members.

To fulfill this role efficiently you must possess the following minimum qualifications and experience:

• High School Diploma GED or equivalent
• Minimum 6 months of related experience.
• Capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.
• Must be able to communicate effectively with others analyze and resolve problems maintain effective working relationships and interact successfully with internal and external customers.
• Proficient with MS Office applications.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to change.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Associates degree/College Diploma
• Prior experience working in hospitality industry.
• Ability to converse professionally in Japanese including spoken and written formats.

When you join Hilton Grand Vacations you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.