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Coordinator of Enrollment Services
Job Location:
Job Location:
Austin, TX - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
6 June 2026 (30+ days ago)
Posted:
Application Deadline:
3 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Summary
The Coordinator of Enrollment Services oversees the Enrollment Navigator team and manages enrollment initiatives that support prospects from application through enrollment. This position collaborates with Financial Aid Admissions and Records High School Programs Workforce Training and Continuing Education school districts academic departments and community partners to promote a college-going culture and strengthen recruitment and enrollment efforts particularly for high school senior graduates and new student populations. This role provides personalized student support through a case management approach tracks enrollment data and trends coordinates orientation programs and ensures compliance with FERPA and institutional policies while delivering high-quality customer service
Essential Duties And Responsibilities
Categories below constitute the expectations for the adjunct faculty member. These responsibilities will be assessed utilizing student evaluations classroom observations and the supervisors formative and summative evaluations. Creates standard operating procedures and trains College Enrollment Navigators in providing information and assistance to prospective applicants regarding the enrollment process and procedures. Coordinate Advising training for Enrollment Navigators for a particular caseload and assist new students with Texas Success Initiative placement registration and transfer opportunities as needed in person over the phone or online Manage the day-to-day operations of the office and ensure Enrollment Navigators schedules meet required business needs. Reviews peak times to reorganize schedules to meet demand. Works with the Office of Financial Aid to schedule trainings for the College Enrollment Navigators to aid new students on the financial aid application and submission of proper documentation utilizing the Self-Service platform. Maintains and evaluates the CRM reports to increase the matriculation of applicants to enrolled students. Works collaboratively with the Coordinator of Student Success to transition enrolled new students after the census day of each term to introduce the students to their new Student Success Coach. Develop partnerships with every area of the College to ensure College Enrollment Navigators accurately inform students regarding college support services resources Transfer opportunities and curricular and co curricular offerings. Works collaboratively with the Marketing department to create printed/web/digital materials related to the enrollment process. Establishes and maintains relationships with academic career and technical program directors and department chairs to support and maintain current program expectations and knowledge of all degree and certificate programs. Coordinates tours and other events to bring prospective applicants to the campus. Coordinates communication with prospective applicants including phone calls emails and mailings Coordinates services for Welcome Center walk-in customers and provides advanced triage support for the areas of Enrollment Services Student Business Services Student Success Services Veterans Success Center and Testing Center. Utilize the Colleges Customer Relationship Management ( CRM ) system and Student Information System ( SIS ) to track update and manage applicant data. Hires trains and supervises student staff; develops staffing schedules to ensure consistent high-level customer service. High visibility and level of interaction responsible for projecting the primary College image to the public and often being the first point of contact for visitors. Communicates effectively and professionally with students internal departments and external entities to resolve difficult and complex customer issues investigates customer service complaints and assists with or coordinates their resolutions. Prepares recurring and ad-hoc reports to analyze and pro-actively improve services and training; develop innovative ways to implement strategies to address maintain or improve performance. Participates in professional development activities; create and maintain training materials and may conduct training for staff and new employees. Utilizes advanced system software to troubleshoot customer problems log customer information for reporting and resolution purposes. Develops and coordinates informative and inspiring traditional and online orientation programs for new and transfer students and their families. Collaborates with College departments to ensure accurate delivery of information in orientation sessions. Assists with commencement exercises. Assists with the development implementation and monitoring of related policies and procedures in collaboration with the College Student Services functional area. Assists with the process of systematic review and evaluation of the Enrollment Advising in collaboration with the Associate Vice President of Student Services area per the model adopted by the College including the development and monitoring of outcomes and plans of action for improvement based on the assessment of those outcomes and plans. Maintain accountability for meeting FERPA and other relevant federal state and Colleges student records directives and procedures. Remains up to date on the state federal and college rules policies and procedures; guides Enrollment Navigator and student employee staff on the rule policy or procedure interpretations. Attends the workplace regularly reports to work punctually and follows a work schedule to keep up with the demands of the worksite. Completes duties and responsibilities in compliance with college standards policies and guidelines. Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers the supervisory chain faculty staff students and customers. Completes all required trainings and professional development sessions sponsored by Texas Southmost College ( TSC ). Supports the values and institutional goals as defined in the Colleges Strategic Plan. Working hours may include evenings holidays or weekends depending on deadline requirements and special events. Serves on committees as appropriate and as appointed by supervisor. Promotes positive morale and teamwork within the department and provides exceptional customer service to students faculty and community. Performs other duties as assigned.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb or balance; stoop kneel crouch or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
The Coordinator of Enrollment Services oversees the Enrollment Navigator team and manages enrollment initiatives that support prospects from application through enrollment. This position collaborates with Financial Aid Admissions and Records High School Programs Workforce Training and Continuing Education school districts academic departments and community partners to promote a college-going culture and strengthen recruitment and enrollment efforts particularly for high school senior graduates and new student populations. This role provides personalized student support through a case management approach tracks enrollment data and trends coordinates orientation programs and ensures compliance with FERPA and institutional policies while delivering high-quality customer service
Essential Duties And Responsibilities
Categories below constitute the expectations for the adjunct faculty member. These responsibilities will be assessed utilizing student evaluations classroom observations and the supervisors formative and summative evaluations. Creates standard operating procedures and trains College Enrollment Navigators in providing information and assistance to prospective applicants regarding the enrollment process and procedures. Coordinate Advising training for Enrollment Navigators for a particular caseload and assist new students with Texas Success Initiative placement registration and transfer opportunities as needed in person over the phone or online Manage the day-to-day operations of the office and ensure Enrollment Navigators schedules meet required business needs. Reviews peak times to reorganize schedules to meet demand. Works with the Office of Financial Aid to schedule trainings for the College Enrollment Navigators to aid new students on the financial aid application and submission of proper documentation utilizing the Self-Service platform. Maintains and evaluates the CRM reports to increase the matriculation of applicants to enrolled students. Works collaboratively with the Coordinator of Student Success to transition enrolled new students after the census day of each term to introduce the students to their new Student Success Coach. Develop partnerships with every area of the College to ensure College Enrollment Navigators accurately inform students regarding college support services resources Transfer opportunities and curricular and co curricular offerings. Works collaboratively with the Marketing department to create printed/web/digital materials related to the enrollment process. Establishes and maintains relationships with academic career and technical program directors and department chairs to support and maintain current program expectations and knowledge of all degree and certificate programs. Coordinates tours and other events to bring prospective applicants to the campus. Coordinates communication with prospective applicants including phone calls emails and mailings Coordinates services for Welcome Center walk-in customers and provides advanced triage support for the areas of Enrollment Services Student Business Services Student Success Services Veterans Success Center and Testing Center. Utilize the Colleges Customer Relationship Management ( CRM ) system and Student Information System ( SIS ) to track update and manage applicant data. Hires trains and supervises student staff; develops staffing schedules to ensure consistent high-level customer service. High visibility and level of interaction responsible for projecting the primary College image to the public and often being the first point of contact for visitors. Communicates effectively and professionally with students internal departments and external entities to resolve difficult and complex customer issues investigates customer service complaints and assists with or coordinates their resolutions. Prepares recurring and ad-hoc reports to analyze and pro-actively improve services and training; develop innovative ways to implement strategies to address maintain or improve performance. Participates in professional development activities; create and maintain training materials and may conduct training for staff and new employees. Utilizes advanced system software to troubleshoot customer problems log customer information for reporting and resolution purposes. Develops and coordinates informative and inspiring traditional and online orientation programs for new and transfer students and their families. Collaborates with College departments to ensure accurate delivery of information in orientation sessions. Assists with commencement exercises. Assists with the development implementation and monitoring of related policies and procedures in collaboration with the College Student Services functional area. Assists with the process of systematic review and evaluation of the Enrollment Advising in collaboration with the Associate Vice President of Student Services area per the model adopted by the College including the development and monitoring of outcomes and plans of action for improvement based on the assessment of those outcomes and plans. Maintain accountability for meeting FERPA and other relevant federal state and Colleges student records directives and procedures. Remains up to date on the state federal and college rules policies and procedures; guides Enrollment Navigator and student employee staff on the rule policy or procedure interpretations. Attends the workplace regularly reports to work punctually and follows a work schedule to keep up with the demands of the worksite. Completes duties and responsibilities in compliance with college standards policies and guidelines. Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers the supervisory chain faculty staff students and customers. Completes all required trainings and professional development sessions sponsored by Texas Southmost College ( TSC ). Supports the values and institutional goals as defined in the Colleges Strategic Plan. Working hours may include evenings holidays or weekends depending on deadline requirements and special events. Serves on committees as appropriate and as appointed by supervisor. Promotes positive morale and teamwork within the department and provides exceptional customer service to students faculty and community. Performs other duties as assigned.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb or balance; stoop kneel crouch or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
Required Experience:
IC
