Coordinator, Inflight Service and Standards

Are you ready to explore a world of possibilities both at work and during your time off Join our American Airlines family and youll travel the world grow your expertise and become the best version of you. As you embark on a new journey youll tackle challenges with flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The Coordinator Inflight Service and Standards is part of the Inflight division and supports day-to-day Inflight operations by gathering and documenting data on flight attendant performance across safety and service standards. It conducts structured in flight observations tracks trends and delivers clear actionable reporting to support training updates and operational consistency. The position works within Inflight Training to ensure insights are effectively translated into practical improvements on the line.

As noted above this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever itis deemed appropriate to do so observing of course any legal obligations including any collective bargaining obligations.

Gather and analyze data related to flight attendant performance across safety compliance and service delivery metrics while on board the aircraft
Conduct one-on-one and group discussions with Flight Attendants to provide coaching guidance and performance feedback while reinforcing company standards and expectations
Conduct structured observations and document findings to identify trends gaps and opportunities on the line
Partner with Inflight Training to translate observations into actionable insights that support training enhancements
Prepare reports and summaries for key stakeholders highlighting performance trends and areas for improvement
Support initiatives aimed at improving operational consistency and adherence to safety and service standards
Collaborate cross-functionally with Inflight leadership Training and other operational teams
Maintain accurate records and ensure data integrity across reporting tools and systems
Assist in developing templates and processes to improve data collection and reporting efficiency
Must be willing and able to travel extensively by air spending up to 90% of work time onboard aircraft

Minimum Qualifications- Education & Prior Job Experience

High School diploma or GED equivalent
2 years of relevant experience in operations reporting or a related field
Must have a valid passport

Preferred Qualifications- Education & Prior Job Experience

Bachelors degree in Business Aviation or a related field
Experience within airline operations preferably Inflight or Training
Familiarity with observational auditing quality assurance or performance evaluation processes
Experience working with Training Management Systems
Flight Attendant experience preferred

Skills Licenses & Certifications

Critical thinking and problem-solving skills
Attention to detail and organizational skills
Effective stakeholder communication
Experience working with data collection reporting or performance tracking
Proficient in Microsoft Office applications including Excel and PowerPoint

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network.
• Health Benefits: On day one youll have access to your health dental prescription and vision benefits to help you stay well. And thats just the start we also offer virtual doctor visits flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools resources and support you need.
• 401(k) Program: Available upon hire and depending on the workgroup employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and more

From the team members we hire to the customers we serve inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Team Member Business Resource Groups are focused on connecting our team members to our customers suppliers communities and shareholders helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey Feel free to be yourself at American.