Coordinator Contracts

The Contract Services Coordinator:

• Ensures readiness to accept worksheet submissions and questions from internal customers by being available at the assigned work location or on the Contract Services phone system according to the published work schedule. Remains available to accept submissions/questions in-person or via call through the end of the Coordinators scheduled shift.
• Prepares generates and processes vacation ownership contracts and related documents accurately and in a timely manner within documented performance standards.
• Verifies data communicated verbally and entered in various company systems to ensure compliance with company policy.
• Obtains credit card authorizations (when needed) and accurately processes payments for various transactions.
• Retrieves credit reports for applicable sales types when needed.
• Establishes and maintains the purchasers file per documented standard operating procedures.
• Reviews signed documents for completeness as needed.
• Ensures that all required documentation is organized and scanned according to documented standard operating procedures.
• Reviews sorts and sends completed files to corporate office according to documented standard operating procedures.
• Completes assigned daily activities related to opening and closing procedures.
• Coordinates and processes contract rescissions/cancellations as needed.
• When requested participates in and contributes to special projects and other temporary assignments.
• Works closely and maintains a professional relationship with Quality Assurance and Sales personnel to obtain necessary documentation to complete contract files in a timely manner.
• Demonstrates ability to professionally respond to challenges including (but not limited to) occasional imminent deadlines and temporary increases in workload.
• Exercises flexibility composure and patience when interacting with all coworkers including those who may not interact with the same level of professionalism.
• Actively develops their skills and knowledge for all Contract Services operations.
• Maintains proficient knowledge and understanding of Contract Services policies and procedures.
• Completes all required training and compliance courses according to communicated deadlines.

• Other duties or responsibilities may be assigned as departmental and business needs change.
  
  
  When you join Hilton Grand Vacations you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Required Qualifications:

• Accurate and efficient computer skills. Must be proficient in Microsoft Office.

• Must be able to work a varying schedule including regular weekends and holidays.

• Must be reliable have a strong attention to detail ability to multi-task ability to work in a fast-paced environment and must have strong organizational skills.

• High level of professionalism and the ability to effectively manage demanding situations with the highest degree of integrity.

• Strong customer service skills.

• Demonstrates initiative and ability to work independently with minimal direct supervision.

• Proficiency in speaking writing and reading English.

Preferred Qualifications:

• 1-3 years of administrative/clerical experience in a professional environment.

• Timeshare/vacation ownership experience.