Conversion Pricing & Audit Specialist

Job Summary
The Telecom Conversion Pricing & Audit Specialist leads client-facing configuration of Advanced Pricing during eLation Billing conversions. This role works directly with telecommunications clients to define billing structures configure pricing tables and ensure accurate setup of rates packages charges and taxing while also serving as an internal training resource and subject matter expert on pricing configuration across the conversion team.

Key Responsibilities
Client Engagement & Configuration
Contact clients early in the conversion process to gather Advanced Pricing expectations and establish a project schedule
Review eLation Financials/Billing integration with clients; define billing companies revenue companies Revenue Areas and Billing Cycles
Lead client meetings to review and configure USOC Package and Bundle Pricing
Lead client meetings to review and configure Calculated Charges and Credits
Lead client meetings to review and configure taxing setup
Promote eLation best practices throughout client configuration sessions

Audit & Quality
Work with clients to review Service Fallout and identify cleanup needed
Partner with Conversion Development on Service Fallout and audit issues with a focus on raising the audit percentage to reduce client research after conversion
Documentation & Training
Maintain and update Advanced Pricing Setup documentation (R:Conversion TemplatesWorksheetsBilling)
Present webinar-based training sessions for internal staff and/or clients
Serve as a reference expert for conversion leaders who need to configure these tables independently

Qualifications
2 years of experience in telecom billing pricing or conversion/implementation roles
Strong understanding of telecom rate structures tariffs USOC/package pricing and usage-based billing models
Experience with eLation Billing or comparable billing/conversion platforms strongly preferred
Comfortable leading client meetings and configuration sessions independently
Strong attention to detail with the ability to identify and resolve pricing discrepancies
Proficiency in Excel (pivot tables lookups data comparison)
Experience creating and delivering training materials or webinars a plus
Excellent written and verbal communication skills with the ability to explain technical configuration to non-technical stakeholders
Ability to manage multiple concurrent client conversions and meet project deadlines

Preferred Experience
Background in telecommunications or another usage-based billing industry
Prior experience serving as a subject matter expert or trainer within a conversion or implementation team

Work Environment
Hybrid