Conversion Manager

Responsibilities:

• Lead the strategic transformation of C&Ws multifamily data conversion function through the adoption of AI automation and scalable operational practices.

• Design implement and continuously improve conversion processes that increase efficiency quality speed and client satisfaction.

• Oversee the end-to-end conversion lifecycle for multifamily client onboarding ensuring successful migration of data from a variety of property management systems and source formats.

• Evaluate and leverage AI-enabled tools automation technologies and workflow optimization opportunities to reduce manual effort and improve conversion accuracy and consistency.

• Establish standardized conversion methodologies quality control frameworks and governance practices to support scalable growth.

• Manage data extract planning conversion discovery sessions source system analysis data mapping data validation and conversion execution activities.

• Partner with Transition Operations Technology Product and Quality Control teams to ensure timely and accurate onboarding of client portfolios.

• Analyze standardize cleanse and transform data from Yardi RealPage Entrata MRI and other property management platforms for import into C&W systems.

• Identify conversion risks data quality concerns and process improvement opportunities providing recommendations and mitigation strategies to internal and external stakeholders.

• Oversee quality assurance activities including reconciliation validation exception handling and post-conversion review processes.

• Develop and maintain expertise in multifamily property management platforms conversion technologies reporting tools and emerging AI capabilities.

• Monitor conversion performance metrics turnaround times quality benchmarks and operational KPIs to drive continuous improvement.

• Collaborate with developers and technical teams to design and enhance conversion tools automation solutions integrations and reporting capabilities.

• Lead large-scale portfolio migrations acquisitions platform consolidations and other strategic conversion initiatives.

• Provide guidance coaching and subject matter expertise to conversion team members and business stakeholders.

• Communicate effectively with clients leadership and cross-functional teams throughout the conversion process ensuring transparency and alignment.

• Participate in special projects system upgrades and innovation initiatives that support the organizations technology and operational objectives.

Requirements:

• 5 years of experience in Multifamily data conversion data migration implementation onboarding or related functions with increasing levels of responsibility.

• 3 years of leadership experience managing teams projects or operational functions.

• Strong understanding of ETL processes data mapping transformation methodologies data validation XML CSV SQL and related conversion technologies.

• Demonstrated experience implementing process improvements automation solutions AI-enabled tools or operational transformation initiatives.

• Experience with multifamily property management platforms including Yardi RealPage Entrata MRI or similar systems.

• Advanced proficiency in Microsoft Excel including formulas pivot tables Power Query and data analysis techniques.

• Experience with reporting business intelligence data visualization and operational performance measurement tools.

• Strong analytical problem-solving and critical-thinking skills with the ability to identify root causes and develop scalable solutions.

• Proven ability to manage multiple priorities complex projects and time-sensitive deliverables in a fast-paced environment.

• Excellent communication and stakeholder management skills with the ability to translate technical concepts into business-focused outcomes.

• Experience developing documentation standard operating procedures training materials and process governance standards.

• Ability to leverage data and metrics to drive decision-making operational improvements and resource planning.

• Proven people leadership skills including coaching performance management career development goal setting and team engagement.