Control Manager, Senior Associate, Digital Controls

Make digital customer communications clearer more consistent and more resilient by stepping into a pivotal role at JPMorganChase as the control partner supporting Digital Communications. Youll collaborate across product operations technology and governance partners to understand broad impacts connect dependencies and drive practical improvements. Youll use data automation and strong judgement to turn insights into action.

As aControl Manager Senior AssociateinDigital Controls you will provide risk and control coverage for the Digital Communications product and contribute control expertise to broader cross-functional digital initiatives. Youll partner with stakeholders to identify risks evaluate control coverage and strengthen governance and monitoring - translating complex change into clear impacts control needs and actionable insights

Job responsibilities:

• Partner with stakeholders to analyze risks and controls proactively identify gaps and new risks determine root causes and recommend solutions

• Design implement and monitor controls leveraging automation artificial intelligence and data analytics where appropriate

• Develop and deliver program insights and reporting (for example key risk indicators and key performance indicators) to support business decisions

• Lead and support risk and control self-assessments including walkthroughs and process/control mapping with cross-functional teams

• Support quality reviews and testing against established criteria; document results identify themes and recommend corrective actions

• Support a large cross-team digital initiative by proactively identifying risks mapping broad impacts and dependencies and aligning control actions across stakeholders

• Advise on control considerations for product and process changes including change-impact assessment and escalation

• Maintain clear documentation (processes controls procedures evidence and job aids) to support strong governance and review readiness

• Capture lessons learned and promote knowledge sharing to reduce repeat issues and improve consistency across teams

Required qualifications capabilities and skills:

• 5 years of experience in financial services with experience in controls audit quality assurance or operational risk management
• Demonstrated ability to identify control gaps assess risk support remediation and execute escalation procedures
• Experience analyzing moderately complex data and translating insights into clear actions and decisions
• Strong stakeholder management skills including influencing outcomes using facts and data across multiple teams
• Experience supporting change initiatives and evaluating control impacts of process and technology changes
• Demonstrates policy and regulatory knowledge independently applies standards to protect Client Firm and Employee obligations understands regulatory-control connection and assists others with interpretation
• Strong documentation skills (process mapping control narratives testing evidence procedures/job aids)
• Effective written and verbal communication skills including synthesizing complex topics for diverse stakeholders
• Proficiency with common productivity and analysis tools (for example Excel and PowerPoint); ability to learn new tools quickly
• Systems-thinking approach to problem solving and continuous improvement

Preferred qualifications capabilities and skills:

• Experience supporting digital products platforms or technology-enabled operating models
• Familiarity with outbound digital customer communications (for example notifications or secure messaging) and related operational risks
• Experience using analytics/visualization or automation tools (for example Tableau Alteryx or similar)
• Working knowledge of large language models and where they can support control efficiency (with appropriate governance)
• Experience partnering with compliance risk and audit stakeholders on control design testing and issue management
• Experience facilitating walkthroughs risk identification sessions and control mapping workshops across teams
• Strong presentation skills including creating executive-ready materials