Control Manager Executive Director

Step into a pivotal role at JPMorganChase where your expertise in control management will shape our business control and risk strategies in support of Cards Marketing Growth and Innovation (MG&I) business which encompasses Marketing Strategy Marketing Execution Pricing Credit Decisioning Credit Products including Installments Rewards/ Loyalty Benefits and Customer Experience. Elevate your career with opportunities for growth and collaboration in a dynamic team environment. Join us to make a significant impact on our operations and safeguard our firms integrity.

As a Control Manager Executive Director in Cards Marketing Growth and Innovation (MG&I) business youll be responsible for leading and building out an enhanced control framework which supports a continuous and automated/ integrated approach to risk assessment. Additionally youll ensure the team assists in top-down risk analysis real-time control issue detection escalation root cause analysis and remediation. Initial areas of responsibility include oversight and support of Rewards/ Loyalty Benefits and the Operations Activation and Transformation (OAT aka Marketing Execution) potential also exists longer term to lead the entire 20 person Controls MG&I team.

Job responsibilities:

• Develop a deep understanding of Rewards/ Loyalty Benefits and theOAT teams with the Card MG&I spaceto serve as a trusted advisor who will identify assess and manage operational risk through controls mitigation.
• Define and enhanceKPIs/KRIs control metrics and governance routines; review and analyze relevant data to support business programs and risk decisions.
• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Provide leadership support for the end-to-end execution of the Risk & Control Self-Assessment including control breaks and resolutions to reduce financial loss regulatory exposure and reputational risk
• Engage with control colleagues across the firm business operations management legal compliance risk audit regulators and technology control functions
• Engage with internal stakeholders facilitating open communication and collaboration to drive mutually beneficial outcomes and uphold the integrity of our operations.

Required qualifications capabilities and skills:

• 5 years of experience as an Executive Director or equivalent level
• Demonstrated leadership of diverse teams comprised of at least 5 employees
• Demonstrated expertise in control management within the financial services sector with a focus on compliance and operational risk mitigation showcasing skills equivalent to 15 years of total business experience.
• Demonstrated ability to serve as a trusted business advisor to senior level internal stakeholders
• Demonstrated performance management skills including ability to get high-performers promoted and manage out low performers when needed
• Proficient knowledge of control and risk management concepts with the ability to design create and evaluate a Risk & Control Self-Assessment in conjunction with business partners
• Excellent written and verbal communication skills with confidence in presenting to senior leadership
• Strong skills in internal stakeholder management including conflict resolution facilitating effective communication and collaboration to drive mutually beneficial outcomes.
• Strong project management skills and a commitment to operational excellence.
• Proficient in Microsoft Office Suite (Word Excel PowerPoint Visio)

Preferred qualifications capabilities and skills:

• Capability to leverage AI/ML technology in risk management and utilize automation to streamline processes and enhance operational efficiency.
• Advanced digital literacy for the effective use of digital tools and technologies coupled with solid market product knowledge to navigate the financial services landscape.
• Excellent influence skills for engaging stakeholders and driving organizational change.
• Effective mentoring skills to develop team members and foster a culture of continuous improvement.