Contracted In-Person Labor Doula
California, CA - USA
Job Summary
Mahmees mission is to make the United States the best place in the world to give birth by providing wraparound pregnancy and postpartum care. Contractor is engaged to promote health equity empower patients optimize patient safety and provide consistent high-quality in-person and virtual doula support before during and after childbirth.
Contractor will function as a member of an integrated care team. From the patients perspective Mahmee is their doula. The team supporting each patient may include employed (W2) and contracted doulas working patient is assigned a primary doula and backup support by Mahmee. All appointment scheduling billing and coordination of care happen inside the Mahmee platform. Contractor agrees to operate within this team model and to maintain a seamless consistent experience for patients regardless of whether the patient is aware of Contractors independent contractor status.
- Current full-spectrum doula training certificate from a recognized organization (DONA International CAPPA or equivalent) to be maintained throughout the Agreement term.
- Demonstrable experience in: prenatal and postpartum education; in-person and/or virtual labor support; newborn and infant care; breastfeeding/chestfeeding support; and health equity and cultural humility practice.
- Technology proficiency: digital communication tools (messaging email video conferencing); electronic health record systems or equivalent care management platforms.
- Provide continuous comprehensive bedside doula support during labor and -person birth attendance is a core responsibility under this Agreement. If Contractor is unable to attend an assigned birth for any reason Contractor must notify the Company promptly and work closely with the Mahmee care team to facilitate appropriate backup support for the patient. Repeated failure to attend assigned births without arranging backup coverage may result in suspension of future assignments and if the pattern continues termination of this Agreement.
- Coordinate with the Mahmee virtual doula team for backup support as needed.
- Conclude in-person labor support approximately one to two (12) hours following delivery or as clinically appropriate and as directed.
- Provide psychosocial support and anticipatory guidance during prenatal and postpartum appointments. Appointments may be conducted in person or virtually based on patient preference and clinical appropriateness as scheduled by the Companys care coordinators.
- Services include without limitation: creating birth plans; preparing patients for medical office visits; educating on common labor and delivery practices; planning for postpartum support at home; and facilitating birth story debriefs.
- All patient communication must occur through the Mahmee Platform which supports messaging phone calls and video appointments. Any patient communication that occurs outside the platform for any reason must be fully documented in the platform as soon as practicable.
- Engage proactively and professionally with patients in a manner that promotes trust inclusion respect and empathy.
- Respond to patient messages within the timeframe specified in the then-current platform protocol (default: within four (4) business hours during Contractors declared availability window).
- Contractor is responsible for responding to patient scheduling and rescheduling requests in a timely manner. While the Mahmee care team may assist with scheduling logistics to support a seamless patient experience it is not Mahmees responsibility to schedule or reschedule patients on Contractors behalf.
- Use the escalation tools available through the Mahmee Platform to flag clinical concerns. Escalation to Mahmees clinical team is the primary escalation pathway and should be used promptly upon identification of any patient safety or clinical concern.
- Where clinically appropriate Contractor shall advise and encourage the patient to communicate concerns directly to their obstetrician midwife or primary care provider. Contractor is not required to contact the patients medical providers directly but shall ensure that relevant concerns are communicated to Mahmees clinical team without delay.
- Coordinate with other Mahmee care team members including but not limited to nurses lactation consultants care coordinators mental health coaches and nutrition coaches to ensure continuity of care.
- Document all patient encounters in the Mahmee Platform as soon as practicable following each encounter with same-day documentation strongly encouraged. Documentation must be completed no later than twenty-four (24) hours after the encounter.
- Adhere to the Companys then-current platform protocols governing provider-driven appointment cancellations and rescheduling. Limits on provider-initiated cancellations and rescheduling are defined by those protocols which may be updated by the Company upon notice to Contractor.
- Contractor shall declare and maintain availability windows in the Mahmee Platform as a condition of receiving assignment to patients and appointments.
- Contractor shall use the Mahmee Platform for all scheduling documentation messaging and reporting related to Services performed under this Agreement.
- Contractor shall not circumvent platform-assigned workflows accept Mahmee patient assignments outside the platform or alter platform records in any unauthorized manner.
- Contractor shall complete the Companys required onboarding and platform training prior to performing any Services. The training stipend if any is set forth in Exhibit B.
- Comply with all applicable federal and state law including HIPAA the California Confidentiality of Medical Information Act and all professional certification requirements.
- Comply with Title VI of the Civil Rights Act of 1964 and all implementing regulations; provide or request language assistance services for patients with limited English proficiency.
- Refrain from the unauthorized practice of medicine or any other licensed profession. Doula services do not include clinical diagnosis prescription or any act that constitutes the practice of medicine nursing or midwifery.
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