Contract Processor II

To enter data into the computer system for production of contracts for the resorts Account Services In-house Sales Asset Recovery Telesales and Customer Service by performing the following duties.

DUTIES

• Track prepares sorts received data (proposals) and source documents.
• Compile sorts and verifies accuracy of contract data to be entered.
• Contact preparers of source documents to resolve questions/missing data.
• Enter alphabetic and numeric data from data & source documents into computer following format displayed on screen and enters necessary codes.
• Record completed work and respond to inquire regarding entered data
• Transfer entered information into database and input information on spreadsheet of work completed.
• Print and prepare documents for mailing by highlighting or putting sign here and return stickers on the documents. Also marking where owners witness and notary sign and notary stamp the documents.
• Print ID cards binders & books and obtain correct POS book to mailed out by selected carrier and fill out necessary documents for mailing.
• Spot verify documents for accuracy of the names full addresses and figures ensure mail out codes.
• Respond to inquiries regarding entered data and handles customer service calls regarding documents.
• Create daily owner email address reports.
• Reprint documents for name change corrections missing owners signature or possible notary problem requests received from email or CSD.
• Process five (5) types of addendums approved by management and received from the resorts
  Account Services In house Sales Asset Recovery Telesales Customer Service Document
  Management or the owners.
• Process the necessary paperwork on Upg-N-DP / $ Mtg Mods for owners who received option letters to lower interest rates.
• Charge additional down payments and process option when money is posted.
• Process documents for the additional principal (AP) reports daily.
• Print payment history for each account which status is Escrow submitted released and deeded.
• Calculate unused portions of Credit life or IU insurance and calculate new monthly payment.
• Help with other positions including reprints of Customer Service Desk ticket (CSD) issues print ID cards or specials projects when needed as designated by the manager or lead.

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer literate.
 

• Ability to work unsupervised and in a high-pressured environment.
• Ability to accomplish multiple tasks as the same time.
• One year of operational experience in the Time share Industry.
• Must be detailed oriented.
• Must have good customer services skills.

EDUCATION and/or EXPERIENCE
High school graduate and one year of operational experience in the Timeshare industry.

LANGUAGE SKILLS
English speaking bilingual a plus. Ability to read and interpret documents. Ability to write simple correspondence. Ability to present information to owners and team members.

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time