Contract Field Technician

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

The Contract Field Technician plays a critical customer-facing role in supporting utility-based programs through the installation commissioning and service of energy management technologies in residential and small business environments. This role is well suited for a self-motivated professional who works with accountability acts with authenticity adapts with agility collaborates effectively and approaches each service interaction with a customer-centric mindset.

Duties & Responsibilities

• Deliver a high-quality customer-centric experience through professional respectful and solution-oriented interactions with customers.

• Perform field installation setup and commissioning of advanced energy management and control systems in residential homes and small business locations.

• Install and configure intelligent thermostats digital control units and load control devices on refrigerated air conditioning systems.

• Complete low-voltage and line-voltage equipment and wiring installations in accordance with applicable standards safety expectations and program requirements.

• Provide clear and supportive instruction to customers on system programming operation and basic product use.

• Troubleshoot installation and connectivity issues in the field and identify practical innovative solutions that support successful deployment.

• Maintain clean safe and organized work areas before during and after each installation.

• Drive to customer locations throughout the Albuquerque Metro area using a company vehicle and manage daily schedules with accountability and efficiency.

• Work independently while also collaborating with internal teams to ensure timely service delivery accurate documentation and a consistent customer experience.

• Demonstrate agility in responding to changing field conditions customer needs and operational priorities.

• Perform other related duties as assigned.

Required Skills & Experience

• 1 to 2 years of related experience and/or training or an equivalent combination of education and hands-on experience including HVAC-related work.

• High school diploma or equivalent.

• Valid drivers license and the ability to travel daily to local customer sites within the Albuquerque Metro area.

• Strong customer service skills and the ability to communicate authentically and clearly with a wide range of customers.

• Ability to work independently stay organized and manage responsibilities with a high level of accountability.

• Experience installing troubleshooting or servicing technical equipment in the field.

• Basic computer proficiency and comfort using mobile devices for job-related tasks.

• Ability to perform the physical requirements of the role including standing walking climbing ladders reaching kneeling crouching and lifting up to 50 pounds with or without reasonable accommodation.

• Ability to work safely in indoor and outdoor environments that may include exposure to weather vibration moving mechanical parts and electrical equipment.
  

Preferred Skills & Experience

• Electrical installation experience.

• Experience installing troubleshooting and servicing networking devices.

• Knowledge of LAN/WAN topologies cabling standards components and related troubleshooting practices.

• Familiarity with basic TCP/IP protocols.

• Training from a two-year college technical school or relevant in-field technical program.

• Journeyman Electrician Master Electrician or HVAC license.

• Experience working in utility energy field service or other technology-enabled service environments.

• Demonstrated ability to contribute in a collaborative innovative and fast-paced team environment.
  

Certification(s):Drivers license

Physical Demands

While performing the duties of this job the employee is regularly required to sit or stand and use hands to finger handle or feel small and medium sized components. The employee is frequently required to reach with hands and arms climb or balance stoop kneel crouch or crawl and to lift weight or exert force up to 50 pounds. The employee in this position works in an environment where there is a risk of electrical shock and there is vibration. The employee may be required to work near moving mechanical parts or outdoor weather conditions.

This is a safety sensitive role.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences dont perfectly align with every requirement we encourage you to apply the end you may be just who we are looking for!

The successful candidates starting wage will be determined based on permissible non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply please contact a recruiting representative at 1- or email .

Itron is transforming how the world manages energy water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency build resilience and deliver safe reliable and affordable service. With edge intelligence we connect people data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: