Continuous Service Improvement Management Analyst

The Opportunity: We are seeking an experienced and dynamic Continuous Service Improvement Management Lead to drive our organizations efforts in enhancing service quality efficiency and customer satisfaction. The ideal candidate will lead initiatives to identify implement and measure improvements across our service delivery processes.

Responsibilities:

• Assist the lead in providing continuous service improvement (CSI) management across the program
• Develop and maintain performance metrics in accordance with the CSI approach
• Raises issues questions and concerns; Validates results reports discrepancies and follows through to ensure that all issues are resolved
• Design and implement CSI initiatives
• Monitor and analyze CSI performance data to identify trends and potential issues
• Collaborate across the program to identify and implement improvements
• Develop and maintain documentation for CSI processes and procedures
• Create and present regular reports on CSI initiatives and quality metrics to stakeholders
• Identify and implement best practices
• Participate in CSI planning and projects

Qualifications:

• Bachelors degree in Computer Science Information Technology or equivalent work experience
• 5 years of experience in network operations quality assurance or related roles
• Strong understanding of network protocols architectures and technologies (e.g. TCP/IP MPLS SDN)
• Good working knowledge of the Service Management workflows and ITSM processes
• ITIL V3 or 4 certification and training
• Experience with network monitoring and performance management tools
• Proficiency in data analysis and statistical methods
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced dynamic environment
• TS/SCI with Poly required

Desired:

• ITIL Foundation Certification

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: