Contingent Workforce Strategy Lead

Imagine what you could do here! The people here at Apple dont just create products they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. At Apple inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best on the Apple Store Online team we are responsible for Apples largest store. Our main goal is to deliver a magical personal digital experience where customers can shop buy and learn everything Apple wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store it takes extraordinary people and we are looking for someone to help us do extraordinary looking for a Contingent Workforce Strategy Lead to own and drive our contingent staffing vendor this role youll build the capabilities frameworks and alignment needed to ensure our vendor strategy evolves alongside the broader transformation across ASO operations. With ASO undergoing a major transformation the Workforce Strategy u0026 Analytics (WSA) team is at the core of reshaping how and where we use vendor partners to support this evolution. Youll work closely with our Workforce Strategy Lead who sets the overall workforce direction as well as staffing partners procurement finance and the central contingent workforce team to keep our vendor strategy efficient compliant and built to flex.

Youll own ASOs contingent staffing vendor strategy end to end including performance management scope and deliverable definition and the ongoing evolution of the vendor landscape. Youll serve as the primary point of contact for staffing vendor partners holding them accountable to performance while identifying when and how the vendor mix needs to change as the organizations work shifts. Youll own scope and statement of work (SOW) definition in partnership with the business while procurement leads request for proposals (RFPs) and negotiates pricing and rate cards. Your vendor strategy work will align to the broader workforce direction set by our Workforce Strategy Lead and youll partner closely with them to ensure vendor decisions support the overall workforce plan. Youll also support the execution of strategic workforce and hiring decisions with the opportunity to grow your responsibilities as the team evolves.

Serve as the primary point of contact for staffing and contingent workforce vendors owning the relationship performance cadence and accountabilitynOwn scope and deliverable definition in partnership with the business translating business needs into clear SOWs and success criterianBuild performance scorecards and continuously assess the vendor landscape to recommend structural changes as business needs shiftnPartner with workforce planning to translate forecasts into vendor staffing plans and drive process improvements across the vendor management lifecyclenPartner with procurement on RFP scoping and vendor selection criteria and escalate performance or compliance risks as needednProactively partner with operations leaders to present strategic vendor proposals landscape recommendations and tailored workforce solutions that anticipate business needs

7 years managing strategic initiatives programs or operations with varying cross-functional partners including significant experience stitching together teams to drive operational plans and workforce initiativesnStrong focus on problem-solving with a growth mindset and the ability to proactively identify opportunities and implement scalable solutions in an ambiguous evolving environmentnProactive team player with a strong sense of ownership accountability and a natural curiosity to learn and adaptnExcellent communication and influencing skills with a proven track record of building strong collaborative partnerships with operations teams and stakeholders to drive strategic outcomesnExperience aggregating diverse information sources (data feedback trends) to diagnose root causes of issues formulate proactive proposals and deliver clear presentations to leadership

Experience in strategic vendor management staffing operations workforce planning or procurementnExperience defining scope deliverables and statements of work (SOWs) with business stakeholders or managing vendor performance and scorecardsnExperience assessing and recommending changes to operating models or vendor structures as business needs evolvenExperience in retail customer care or e-commerce operationsnSkilled in Excel/Numbers and data visualization tools (such as Tableau)nCuriosity about how AI and emerging technologies can improve vendor management workforce planning or staffing operationsnBS/BA degree or equivalent experience