Content Protection Business Analyst

Job Description:

We believe in bold ideas diverse perspectives and the drive to transform knowledge into impact. Here your curiosity fuels progress your voice shapes innovation and your ambition helps redefine whats possible within science and learning. We are a culture that obsesses over impact challenges and drives whats next to power infinite possibilities for our customers colleagues and society at large.

About the Role:

Reporting to a Content Protection Lead the Content Protection Business Analyst (CPBA) provides anti-piracy and brand protection support by monitoring and processing daily piracy alerts triaging incidents and coordinating with internal teams and external vendors to ensure timely appropriate enforcement actions.

The CPBA uses data produced by Wileys content protection vendors and Wileys marketing and sales teams to generate regular and ad hoc reports that help Wiley better understand the piracy landscape and inform important business decisions. The CPBA collaborates with internal stakeholders to collect validate and enrich data and intelligence that can enhance content protection activities helping to safeguard Wileys revenue streams and reduce financial loss caused by copyright and trademark infringement online.

The CPBA conducts and/or supports research on revenue protection return on investment sales recovery and the impact of piracy on Wileys customers and markets. The CPBA stays current on piracy developments and emerging trends proactively informing Wiley about new technological threats and relevant opportunitiesincluding the increasing use of AI-enabled tools by bad actors and the availability of AI-based technologies that can strengthen detection analysis and enforcement. Accordingly the CPBA is expected to be familiar with artificial intelligencebased technologies and how they may affect online piracy brand abuse and content protection operations.

The CPBA may also manage or support projects focused on assessing and addressing new piracy and brand abuse phenomena including process improvements vendor performance monitoring and cross-functional initiatives.

This role requires in-depth knowledge and experience applying best practices and a strong understanding of internal and external business issues to improve processes and solve complex problems. The CPBA works independently with minimal guidance and serves as a resource for colleagues with less experience. The role requires conceptual and practical expertise in the discipline relevant knowledge of related disciplines and sound judgment based on analysis of multiple sources of information.

May have up to two individual contributor direct reports.

Job Responsibilities:

• Monitor triage and process daily piracy/brand abuse alerts; coordinate with vendors to ensure timely and appropriate enforcement actions.
• Produce clear actionable reporting (weekly/monthly/quarterly) on piracy trends case volumes outcomes and vendor performance to support business decisions.
• Partner with internal stakeholders (e.g. Sales Marketing Legal Product Technology) to gather validate and enrich data that improves content protection effectiveness.
• Conduct and/or support analysis on revenue protection ROI of enforcement activity sales recovery indicators and the business/customer impact of piracy.
• Maintain current knowledge of piracy ecosystems tactics and emerging threats proactively brief stakeholders on new developments.
• Support or manage projects that assess and address new piracy and brand abuse phenomena including process improvements and operational playbooks.

Required Qualifications:

• Accurate timely piracy alert processing and vendor notification/escalation.
• High-quality monthly and quarterly vendor performance reports (KPIs SLA adherence outcomes recommendations).
• Insightful dashboards and narrative reports that improve decision-making and resource allocation.
• High-quality open-source intelligence (OSINT) on new piracy methods platforms facilitators and enforcement opportunities.
• Documented repeatable workflows and measurable improvements to detection response times and outcomes.
• Strong stakeholder satisfaction (internal teams and external partners submitting alerts).

We power infinite possibilities.

For more than 200 years weve transformed knowledge into discoveries that shape the world. Today our global team of innovators creators and experts is driving whats next in science education and publishingcreating impact that reaches everywhere.

Were not just observers of progress. Were the ones accelerating scientific breakthroughs advancing learning and sparking innovation that redefines entire fields and improves lives.

Here your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race color religion sex sexual orientation gender identity or expression national origin disability protected veteran status genetic information or based on any individuals status in any group or class protected by applicable federal state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates needle movers and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development and through a robust body of employee programing we facilitate a wide range of opportunities to foster community learn and grow.

We are committed to fair transparent pay and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wileys good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom Canada or USA. It is anticipated that most qualified candidates will fall within the range however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors including but not limited to geographic location skills and competencies.

When applying please attach your resume/CV to be considered.

Salary Range: