Content Experience Designer Web, Mobile App and CRM

Content Experience Designer - Web Mobile App and CRM

Mahwah NJ (on-site)

The Content Experience Designer is responsible for creating and optimizing end-to-end customer experiences across Volvo Cars digital ecosystem including web mobile app and CRM platforms. This role combines content strategy and execution UX/UI design and data-driven optimization to deliver intuitive personalized and high-performing digital experiences that align with business goals.

In this role you will bring our digital content experience strategy to life by shaping seamless user journeys and clear compelling interface content. You will help ensure every interaction across our channels feels intuitive personalized and aligned with user needs and business goals.

Design end-to-end digital experiences across web mobile app and CRM platforms ensuring consistency and usability across all touchpoints
Develop engaging content in alignment with Volvo brand guidelines supporting local market communication and positioning strategy across our owned platfomrs
Develop wireframes prototypes and user flows that translate business requirements into intuitive customer experiences
Create and refine copy and content to ensure clarity consistency and alignment with customer journeys
Maintain UX/UI standards ensuring alignment with Volvo brand accessibility and design system guidelines
Collaborate with product engineering UX and data teams to deliver digital experiences that are both scalable and performant
Use data research and user feedback to continuously improve digital experiences and optimize performance
Partner with product and analytics teams to identify opportunities for personalization AI-driven enhancements and experience innovation

Core Qualifications
3 years of experience in digital product content UX or marketing designor a related field
Experience designing end-to-end customer journeys across web mobile apps and CRM platforms
Hands-on experience with UX writing content strategy information architecture and interaction design
Proven ability to use customer insights analytics and testing to improve digital experiences and conversion
Strong knowledge of journey mapping lifecycle marketing personalization and omnichannel experiences
Proficiency in Figma Adobe Creative Suite or similar tools
Strong writing editing and communication skills
Solid understanding of responsive design accessibility and user-centered design principles

Preferred Qualifications
Degree in Design Human-Computer Interaction Digital Media or related field
Automotive experience or premium consumer brand experience
Familiarity with SEO analytics and content strategy
Strong cross-functional collaboration skills
Creative problem-solving with strong attention to detail
Ability to manage multiple projects in a fast-paced environment

Skills & Competencies
User-centered design and customer empathy
Ability to translate complexity into simple intuitive experiences
Data-driven mindset with a focus on continuous improvement
Cross-functional collaboration and stakeholder communication
Attention to detail and commitment to quality

Salary Range
$82947 to $154044
Compensation is determined based on experience qualifications internal equity location and company guidelines