Content Design, Vice President- Auto Lending

Elevate user engagement through strategic content design fostering inclusive and intuitive digital experiences.

As a Content Design Vice President in Auto Lending you will lead and manage a small design team and help shape the design strategy and experience roadmap across key auto lending this role you will lead strategically important initiatives drive innovative solutions to complex problems and collaborate with partners across the organization. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contributeto the success of JPMorgan Chases user experience design efforts.

Job responsibilities

• Partner with Product Tech Data Risk/Legal/Compliance and Marketing to shape the experience strategy and quarterly roadmap balancing customer outcomes business goals and delivery constraints
• Develop and implement content design strategies for multiple components of a product or a series of small products ensure alignment with business requirements and user experience goals
• Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
• Use content models and taxonomies to design structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience ensure seamless positive interactions throughout the customer journey

Required qualifications capabilities and skills

• 5 years of experience or equivalent expertise in content design editing writing strategy process and architecture focusing on digital products and platforms
• Ability to design effective content architecture organizing and structuring content for enhanced user experience and easy navigation within products or websites
• Expertise in written and verbal storytelling crafting clear engaging content that effectively clarifies complex concepts for diverse audiences adhering to industry standards and best practices
• Extensive experience facilitating workshops for product and experience design creating compelling content journeys
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience

Preferred qualifications capabilities and skills

• People leadership experienceleading a small cross-functional design pod (UX content) including setting clear expectations running effective critiques coaching and developing talent through timely actionable feedback
• Demonstrated ability todefine experience strategy and roadmapfor a product area including synthesizing inputs (user needs business goals constraints) writing/aligning on a point of view and driving prioritized delivery outcomes
• Strongcross-functional leadershipwith Product Engineering Data/Analytics Operations and Risk/Legal/Compliancefacilitating decisions aligning stakeholders on tradeoffs and unblocking execution without formal authority
• Advanced capability inend-to-end narrative strategy(information hierarchy content structure journey coherence) producing customer-ready experiences that make complex lending concepts easy to understand and act on
• Experience applying and evolvingdesign systems and governance(patterns standards voice guidance taxonomy/content models) improving consistency and quality across surfaces through measured iteration and adoption routines