Contact Center Support Specialist Disputes

At ABB we help industries run leaner and cleanerand every person here makes that happen. Youll be empowered to lead supported to grow and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

The Contact Center Support Specialist - Disputes is responsible for the end-to-end resolution of high-value (C&I) disputes ranging from $99M to $35000 that present material financial contractual or reputational risk to ABB. This role focuses on high-value judgment-intensive dispute resolution requiring deep analytical skills strong business acumen expert-level excel or data analysis and cross-functional collaboration to protect company revenue while maintaining customer relationships.

The work model for the role is: #LI-Hybrid in Memphis TN (3 Days in Office / 2 Remote)

Your Role and Responsibilities:

• Lead endtoend ownership of highvalue C&I disputes ($35K$99M) including investigation analysis financial settlement and timely resolution.
• Analyze complex pricing invoicing contractual terms and transaction data to determine root causes financial impact and appropriate resolution paths.
• Exercise judgment on highrisk cases initiate credits or recovery actions within authority and escalate decisions requiring higher approval while balancing financial and customer considerations.
• Collaborate with Legal Finance Sales Operations and IT to resolve disputes ensure compliance and documentation standards and identify systemic issues and process improvements.

Our Team Dynamics

Our teams support each other collaborate and never stop learning. Everyone brings something unique and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the Role:

• High School graduate/GED or higher-level degree; Associates or Bachelors preferred
• 5 years of experience in dispute resolution credit management or accounts receivable
• Expert level understanding of Excel spreadsheets tools and macros
• Proven track record managing high-value complex financial disputes
• Experience with Shipping and freight returns contract pricing or commercial contracts
• Experience working with SAP or similar ERP systems required
• Preferred: Prior exposure to SOX compliance and internal controls; Professional certifications (CPA CMA or similar); Background in B2B industrial manufacturing or technology sectors
• Applicants must have work authorization to work permanently in the US without sponsorship

Whats in it for you

We give you the space to lead the support to grow and the chance to make a difference. Whether youre solving problems building something new or helping others succeed your impact is real. Youll be part of a team that values your voice and celebrates your progress.

Benefits: Our benefits Competitive comprehensive and crafted with you in mind.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

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Building a cleaner smarter future takes all kinds of minds: the curious the courageous and the creative. Thats why we welcome people from all backgrounds and experiences.

Ready to make an impact

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