Contact Center Representative
Job Location:
Marietta, GA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About Us
Since 1995 Findlay Roofing has been a trusted name in the Atlanta metro for roof repair and replacementnow Georgias largest full-service roofing contractor. We serve residential and commercial clients with precision-crafted solutions offer comprehensive exterior services and guarantee peace of mind with a lifetime Leak Free Warranty. We offer a team-oriented environment with opportunities for career growth and as we continue to expand we seek reliable safety-focused team members to support our operations!
The Role:
Were looking for a driven and dependable Contact Center Representative to join our growing contact center team. This role is primarily inbound responding to calls chats and emails from customers who have already expressed interest through our marketing channelsbut it also includes a significant outbound component focused on follow-up confirmations and appointment setting.
This is not just a customer service role. While service and professionalism are critical success in this role is measured by your ability to convert conversations into high-quality appointments. If you enjoy fast-paced call environments and are motivated by performance metrics and incentives this role offers strong earning potential and growth opportunities.
What Youll Do:
- Handle a high volume of inbound and outbound calls as well as chats and emails from warm leads
- Convert inbound inquiries into scheduled appointments for roofing and other home services
- Conduct proactive outbound dialing to follow up with leads confirm appointments and maximize conversion
- Build rapport quickly with homeowners and clearly explain next steps and expectations
- Ensure appointments are set with all decision-makers whenever possible
- Maintain accurate timely documentation in CRM (ServiceTitan) and phone system (Five9)
- Meet or exceed individual performance metrics related to appointment setting productivity and confirmations
- Collaborate closely with teammates and team leads in a structured on-site call center environment
- Participate in ongoing coaching and training as you ramp up in the role
- First 30 days: Learn the business systems scripts and gain confidence handling calls
- By 60 days: Independently set quality appointments across service lines with reduced supervision
What You Bring:
- Prior experience in a call center customer service inside sales or appointment-setting role
- Strong phone presence with the ability to influence persuade and guide conversations
- Comfort handling high call volumes while maintaining accuracy and professionalism
- Ability to balance service mindset with performance-driven goals
- Coachable accountable and motivated by metrics and incentives
- Experience using CRM and phone systems (or willingness to learn quickly)
- Reliable team-oriented and comfortable working on-site
Schedule:
- Looking for morning shift (7:00/8:00 am to 3:00/4:00 pm) or mid-shift (11:00 am to 7:00 pm)
- 40 hours per week with occasional overtime or coverage shifts as needed
What We Offer:
- Competitive hourly pay with performance bonuses ($20 hourly bonus)
- Opportunities for growth and advancement within the company
- A supportive team culture with a focus on doing the right thingfor customers and employees alike
Compensation for this role may be provided as hourly pay salary commission piece-rate bonuses incentives or a combination of these methods depending on the position. The Estimate of Total Expected Annual Earnings listed reflects our good-faith estimate of what we reasonably expect to pay for this role based on factors such as experience skills candidate geographic location state the job is located in historical trends and business needs. Actual earnings may vary.
Where required by law we also provide a general description of benefits and other forms of compensation offered which may include health insurance retirement plans paid time off and other employee programs.
Estimate of total expected annual earnings:
$50000 - $60000 USD
Benefits:
Full-time employees are eligible to participate in the following benefits:
- Health Dental and Vision Insurance
- 401(k) with company match
- Company sponsored Life and AD&D coverage
- Paid Time Off
- Opportunities for growth and on-the-job training
Why Join Us
At Findlay Roofing we take pride in our people our work and our commitment to integrity. If youre looking for a company where you can grow professionally while making a real impact wed love to hear from you!
Apply Today!
Findlay Roofing is an equal opportunity employer and does not discriminate based on race color religion sex national origin political affiliation sexual orientation marital status disability age military service or any other protected class. If you need a reasonable accommodation due to a disability please contact Human Resources with your request and contact information. Applicant Privacy Policy
Required Experience:
Unclear Seniority
About Company
Since 1995, Findlay Roofing (Roof Roof) has been repairing and replacing roofs in the Atlanta area with exceptional service and pinpoint attention-to-detail.
