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Contact Center Architect (AWS Connect)
Job Location:
Job Location:
Fremont, CA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
11 June 2026 (30+ days ago)
Posted:
Application Deadline:
8 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Contact Center Architect (AWS Connect)
Duration: 6-12 months
Location: Remote
Duration: 6-12 months
Location: Remote
Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors including the candidates education work experience work location specific job duties certifications etc.
Skills :
Top Skills Required :
Rate: Pay range offered to a successful candidate will be based on several factors including the candidates education work experience work location specific job duties certifications etc.
Skills :
Top Skills Required :
1. AWS Connect
2. AWS Connect Q
3. Contact Center technologies
Role Summary
We are seeking a Senior Amazon Connect Architect to own the architecture stability and evolution of a global multi region Amazon Connect contact center platform supporting enterprise operations across NA EMEA and APAC. This is a hands on architect role not L2/L3 support.
The role will act as the primary SME for Amazon Connect AWS serverless integrations contact center AI and complex enterprise integrations.
We are seeking a Senior Amazon Connect Architect to own the architecture stability and evolution of a global multi region Amazon Connect contact center platform supporting enterprise operations across NA EMEA and APAC. This is a hands on architect role not L2/L3 support.
The role will act as the primary SME for Amazon Connect AWS serverless integrations contact center AI and complex enterprise integrations.
Key Responsibilities
Serve as primary architect & SME for Amazon Connect across multiple global regions
Design and maintain highly available region isolated architectures (Prod / Dev / Lab / Sandbox)
Architect and manage complex IVR/contact flows (100 flows) using DynamoDB Lambda orchestration
Lead integrations with:
o ServiceNow CTI (CTA)
o AWS Lambda DynamoDB Kinesis S3 Redshift
o Lex Polly Contact Lens
o WebRTC voice/video channels
Drive AI enablement (Contact Lens Agent Assist conversational AI GenAI POCs)
Ensure security IAM compliance and audit alignment with enterprise standards
Own production stability incident analysis and resiliency improvements
Lead global KT sessions mentor engineering and operations teams
Partner with AWS client stakeholders and leadership on roadmap cost optimization and innovations
Serve as primary architect & SME for Amazon Connect across multiple global regions
Design and maintain highly available region isolated architectures (Prod / Dev / Lab / Sandbox)
Architect and manage complex IVR/contact flows (100 flows) using DynamoDB Lambda orchestration
Lead integrations with:
o ServiceNow CTI (CTA)
o AWS Lambda DynamoDB Kinesis S3 Redshift
o Lex Polly Contact Lens
o WebRTC voice/video channels
Drive AI enablement (Contact Lens Agent Assist conversational AI GenAI POCs)
Ensure security IAM compliance and audit alignment with enterprise standards
Own production stability incident analysis and resiliency improvements
Lead global KT sessions mentor engineering and operations teams
Partner with AWS client stakeholders and leadership on roadmap cost optimization and innovations
Mandatory Skills & Experience
10 years overall experience in Contact Center
Deep hands on Amazon Connect experience (architecture production)
Strong AWS serverless experience: Lambda DynamoDB Kinesis S3
Proven ServiceNow CTI integration experience
Experience supporting enterprise multi region contact center platforms
Ability to operate as a client facing architect & escalation point
10 years overall experience in Contact Center
Deep hands on Amazon Connect experience (architecture production)
Strong AWS serverless experience: Lambda DynamoDB Kinesis S3
Proven ServiceNow CTI integration experience
Experience supporting enterprise multi region contact center platforms
Ability to operate as a client facing architect & escalation point
Strongly Preferred
Amazon Connect AI (Contact Lens Agent Assist sentiment QA analytics)
WebRTC or digital channel integrations
AWS cost optimization and pricing model knowledge
Experience working with AWS TAMs / solution architects
Amazon Connect AI (Contact Lens Agent Assist sentiment QA analytics)
WebRTC or digital channel integrations
AWS cost optimization and pricing model knowledge
Experience working with AWS TAMs / solution architects
Certifications (Preferred)
Amazon Connect Communications Specialist
Amazon Connect Developer
AWS Certified Solutions Architect (Associate or higher)
Amazon Connect Communications Specialist
Amazon Connect Developer
AWS Certified Solutions Architect (Associate or higher)
ABOUT Ztek:
Website:
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent machine learning algorithms and artificial intelligence to provide customized talent management solutions for clients. Zteks diversity-focused hiring models have proven successful particularly in hiring veterans. The companys veteran-focused hiring and deployment program Z-V.E.T matches skilled veterans with clients needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race color religion or belief national origin citizenship social or ethnic origin sex age physical or mental disability veteran status marital status domestic partner status sexual orientation or any other status protected by the statutes rules and regulations in the locations where it you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment please contact us at Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status immigration status or national origin in accordance with 8 U.S.C. 1324b.
Website:
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent machine learning algorithms and artificial intelligence to provide customized talent management solutions for clients. Zteks diversity-focused hiring models have proven successful particularly in hiring veterans. The companys veteran-focused hiring and deployment program Z-V.E.T matches skilled veterans with clients needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race color religion or belief national origin citizenship social or ethnic origin sex age physical or mental disability veteran status marital status domestic partner status sexual orientation or any other status protected by the statutes rules and regulations in the locations where it you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment please contact us at Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status immigration status or national origin in accordance with 8 U.S.C. 1324b.
