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Consumer Service Analyst

State Of Utah

Job Location:

Taylorsville, UT - USA

Hourly Salary: $ 25 - 29

Posted: 29 July 2026 (30+ days ago)

Application Deadline: 26 October 2026

Vacancies: 1 Vacancy

Job Summary

Consumer Service Analyst

Do you have experience in health or life insurance industries such as advocating for consumers claims administration underwriting auditing contracts consumer services or compliance Do you have knowledge of insurance laws and regulations Are you able to communicate effectively in written and verbal form Are you bilingual and do you speak Spanish If you answered yes to these questions join our team as a Consumer Service Insurance Analyst in our Health & Life Division at the Utah Insurance Department!

The Consumer Service Insurance Analyst will primarily be tasked with answering questions from consumers and reviewing insurance complaints. This is a great opportunity for individuals who are detail oriented and have a comprehensive professional knowledge of health insurance state and federal laws. Knowledge of life insurance is also helpful. Most of the consumer complaint review work is done independently with ample opportunities for collaboration with a larger team to discuss issues or policy questions as they arise. Organization skills as well as the ability to clearly communicate verbally and written compliance issues with companies are integral to the position.

Job Details

FT / PT Status Full-Time
Salary $25.22 - $29.00 Hourly Wage
Remote Work / In-Office Hybrid
Recruiter Victoria Trujillo
Application Deadline 07/30/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Key Responsibilities

As a Consumer Service Analyst for health insurance you will:

Advocate for health insurance consumers to ensure insurance benefits are compliant and provide required consumer protections.
Review and analyze health insurance complaints to ensure compliance with federal and state laws.
Effectively communicate with insurers regarding complaint findings.
Negotiate compliant and reasonable solutions.

Qualifications

Minimum Qualifications:

5 or more years of experience in the health insurance industry.
Consumer services and conflict resolution experience.
Extensive knowledge of health insurance laws life insurance is helpful.
Strong well-rounded computer and writing skills.
Ability to work both independently and within a team environment.
Able to read understand apply and explain federal and state laws.

Preferred or trainable/on-the-job qualifications:

Individuals with experience in advocating and engaging with consumers are preferred.
Individuals with experience in managing telephone communications is preferred.
Individuals with extensive health insurance experience are preferred.

About the Role

Location
4315 S 2700 W
Taylorsville Utah 84129
United States
Background Check Required Yes
Drug Test Required No
Schedule Code B - Competitive Career Service

Why You Should Join Our Team
In Utah we believe hard work is important but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah click here. Other benefits may include:

Job Stability: Enjoy the security and reliability of employment within a well-established organization.
Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
Supportive Work Environment: Be part of a team that values cooperation strong work ethics and mutual support.

The Agency
The Utah Insurance Departments mission is to foster a healthy insurance market by promoting fair and reasonable
practices that ensure available affordable and reliable insurance products and services. To learn more about the Utah
Department click here.

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. For accommodations please contact .

Required Experience:

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