Consumer Loan Servicing Associate

Position SummaryWere looking for a Consumer Loan Servicing Associate -a great opportunity for someone who enjoys problem-solving learning new things and helping members behind the scenes!The Consumer Loan Servicing Associate supports consumer loans from post funding through payoff including things like title processing loan servicing and member support. Were also expanding cross-training opportunities so its an exciting time to join the team and gain exposure to multiple areas of lending this position you will have opportunities to learn and make an impact on our members and note: This position is in-office at our HSFCU Headquarters in Downtown Annual Salary Range: $18.89 - $23.32 per hour ($39300 - $45810 per year)The posted range reflects the anticipated base pay for this position with final compensation determined based on experience skills and internal Duties:Process track and maintain vehicle titles title releases and related documentation to ensure timely and accurate servicing of consumer to member branch dealer and internal partner inquiries by researching issues providing accurate information and resolving loan servicing requests in a professional and timely the integrity accuracy and completeness of consumer loan records and servicing data within the system of track and maintain insurance records with third-party vendors while ensuring loan files and servicing records remain current and distribute and maintain loan correspondence incoming mail electronic records and supporting documentation in accordance with established procedures and and analyze loan servicing inquiries provide accurate information and recommendations and partner with senior team members to resolve complex servicing with team members and business partners while expanding knowledge across multiple servicing functions through cross-training and continuous assigned daily weekly monthly and annual loan servicing responsibilities within established deadlines while ensuring compliance with Credit Union policies procedures and regulatory Qualifications and ExperienceHigh school diploma or customer service communication and interpersonal skills with the ability to provide accurate and professional support to members and internal organizational analytical and time management skills with the ability to manage multiple priorities maintain attention to detail and meet established using Microsoft Office applications including Outlook Word and Excel with the ability to learn and navigate multiple systems and Qualifications and ExperiencePrevious experience in a credit union financial institution or related financial services in lending loan servicing loan operations title processing or related consumer loan knowledge of DNA or similar core banking/credit union systems and document management researching and resolving member inquiries while balancing multiple priorities and :Find your happy place. Hawaii State Federal Credit Union is more than a bank and not just another credit a place where Always Right By You isnt just a tagline to those we serve but a promise to our employees who enjoy generous benefits opportunities for career advancement and a healthy work-life balance. As an employee you will be part of a team that values trust encouragement and the holistic experience of working together. HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the :Competitive Compensation:HSFCU offers competitive pay merit increases and Coverage:Weve got you covered: full-time employees receive 100% coverage for medical and dental premiums plus 50% towards covering your family members. Pre-tax deductions for your Flexible Spending Plan can be added on as early as 6 months Time Off:Enjoy 13 paid holidays each year plus Election Day and up to 2 full days off for Community Service. Your hard work is rewarded with an increase in PTO accrual with every year youre Savings: Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first Subsidy:We make your daily commute stress-free. Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and Pre-Tax & Wellness: Access to wellness fairs flu shot clinics and on-site fitness Benefits: Flexible spending plans credit union discounts life accident and disability Opportunities:HSFCU invests in employee development through in-person and online training programs workshops career development assistance and tuition assistance. Employees are encouraged to further their education and unlock new Environment:HSFCUs modern headquarters prioritize a balance between wellness and productivity offering a variety of amenities. The culture is inclusive with a focus on teamwork and community often described as an ohana or family Testimonials:Employees appreciate the supportive environment where everyones voice is heard and valued. The credit union has been recognized as one of Hawaiis best places to work for over 15 years.