Consumer Incentives Manager

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Position Summary

The Consumer Incentives Manager is responsible for the administration governance reporting auditing and ongoing management of Consumer Banking incentive compensation programs. This role serves as a key control function to ensure incentive plans are administered accurately consistently and in compliance with established policies procedures regulatory expectations and risk management standards. The Incentives Manager partners closely with Consumer Banking leaders Finance Human Resources Risk Compliance Product Analytics and Operations teams to maintain incentive plan documentation validate results investigate discrepancies conduct audits oversee payout processes develop reporting and dashboards and recommend plan enhancements that support strategic business objectives. This position combines incentive administration expertise analytics control management and stakeholder partnership to ensure incentive programs drive the desired customer sales service and risk outcomes while maintaining strong governance and operational integrity.

Essential Duties and Responsibilities

• Administer Consumer Banking incentive compensation programs.

• Maintain plan documentation rules methodologies procedures eligibility requirements and governance standards.

• Manage quarterly and annual incentive administration processes including participant eligibility reviews plan updates and payout calculations.

• Coordinate with Finance HR and business partners to ensure timely and accurate incentive payouts.

• Support implementation of new incentive programs plan modifications and pilot initiatives.

• Serve as a primary control and audit resource for Consumer Banking incentive programs.

• Establish and maintain incentive administration controls designed to ensure accuracy consistency transparency and compliance.

• Perform routine audits of incentive calculations participant eligibility scorecards production crediting and payout records.

• Identify discrepancies investigate root causes recommend corrective actions and track resolution.

• Monitor for incentive gaming unusual activity patterns data integrity concerns and policy violations.

• Develop maintain and enhance incentive reporting scorecards dashboards rankings and performance monitoring tools.

• Analyze plan effectiveness participation trends payout distributions performance outcomes and cost impacts.

• Serve as a subject matter expert on Consumer Banking incentive plans.

• Provide guidance and support to leaders and participants regarding plan mechanics eligibility calculations payouts and governance requirements.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements below represent knowledge skill and/or ability.

Skills

• Strong knowledge of incentive compensation administration and governance practices.

• Understanding of retail banking products sales processes branch operations and performance measurement methodologies.

• Strong analytical auditing investigation and problem-solving skills.

• Ability to interpret complex compensation plans business rules and performance metrics.

• Strong attention to detail with a high degree of accuracy and accountability.

• Ability to work independently while managing multiple priorities and deadlines.

• Excellent verbal written and presentation communication skills.

• Strong stakeholder management and relationship-building abilities.

• Ability to handle confidential and sensitive information appropriately.

• Strong organizational and project management skills.

Technical/Computer Skills

• Advanced proficiency with Microsoft Excel including complex formulas data analysis pivot tables and reporting.

• Experience with Power BI Tableau or similar business intelligence tools preferred.

• Experience working with incentive platforms compensation systems financial reporting tools or performance management systems preferred.

• Working knowledge of Microsoft Power Platform tools preferred.

• Ability to analyze large datasets and validate calculation logic.

Education and/or Experience

• Bachelors degree in Finance Accounting Business Administration Economics Human Resources Management Information Systems or a related field.

• Five (5) plus years of experience in incentive compensation administration compensation analysis sales performance management financial analysis audit controls operations or related disciplines.

• Experience working with highly detailed data sets and business reporting.

• Banking or financial services experience desirable.

• Experience supporting retail sales incentive programs high desirable.

• Experience with compensation governance audit or compliance functions.

• Experience developing dashboards and automated reporting solutions desired.

Other Qualifications (including physical requirements)

• High degree of judgement discretion and professionalism when handling confidential business associate customer and performance information.

• Ability to operate in a fast-paced environment while managing competing priorities complex stakeholders needs and transformation-related change.

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the associate for this job. Activities duties and responsibilities may change at any time with or without notice.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a persons race color religion sex ancestry sexual orientation gender identity national origin covered veterans military status physical or mental disability or any other legally protected classifications.