Consumer Bank ProductSegment Manager

Location:

4910 Tiedeman Road Brooklyn Ohio

Job Summary
The Consumer Bank Product Segment Manager leads a team responsible for the strategy development and performance of consumer banking products. This role is pivotal in driving profitability while maintaining a moderate risk profile. The Manager leverages market research data analytics and cross-functional collaboration to deliver innovative client-focused solutions. This position partners closely with analytics underwriting technology and marketing teams to ensure products and services align with client needs and business objectives.

Essential Functions

• Lead a team in the design development and management of consumer banking products and services.
• Oversee product acquisition strategies credit decisioning processes and portfolio performance metrics.
• Collaborate with internal stakeholders to enhance product offerings and service delivery.
• Utilize industry research competitive intelligence and data insights to identify and target profitable client segments.
• Identify and resolve product and system inefficiencies that impact client acquisition and relationship deepening.
• Manage vendor relationships to support product delivery and innovation.
• Coach mentor and develop team members to achieve performance goals and foster professional growth.
• Performs other duties as assigned; duties responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures including without limitation acting professionally at all times conducting business ethically avoiding conflicts of interest and acting in the best interests of Keys clients and Key.

Education

• Bachelors Degree (preferred)
• Masters Degree in Business Finance Marketing or a related field. (preferred)

• OR equivalent experience (required)

Work Experience

• A minimum of 7 years of experience in financial services or a comparable industry. (required)
• A minimum of 7 years of experience in product management community development marketing or communications with a strong emphasis on compliance and risk management. (preferred)

Licenses and Certifications

• Project Management Professional (PMP) - PMI (preferred)

Skills

• Applying long-term big-picture thinking to anticipate market shifts identify opportunities and align product initiatives with business strategy.
• Defining the long-term vision and roadmap for products aligning them with organizational goals market trends and customer demands.
• Overseeing the entire product lifecyclefrom ideation and development to launch and ongoing optimizationto ensure products meet customer needs and business objectives.
• Prioritizing the needs behaviors and feedback of customers to guide product decisions and deliver exceptional user experiences.
• Demonstrating a strong understanding of banking operations financial principles and market dynamics to make informed product decisions.
• Identifying assessing and mitigating regulatory operational and financial risks throughout the product lifecycle in alignment with the banks risk framework.
• Analyzing complex challenges and developing effective data-driven solutions that enhance product performance and customer satisfaction.
• Applying logical reasoning and analytical skills to evaluate product performance assess trade-offs and support sound decision-making.
• Managing a suite of products by prioritizing investments balancing risk and return and aligning with strategic goals.
• Driving continuous improvement and introducing new ideas to enhance product offerings customer value and competitive advantage.
• Ensuring that product features services and enhancements are closely aligned with evolving customer expectations and behaviors.
• Streamlining processes reducing waste and improving workflows to enhance product delivery scalability and profitability.
• Collaborating with marketing teams to position products effectively develop go-to-market strategies and support customer acquisition and engagement.
• Applying financial modeling pricing strategies and profitability analysis to support sound product decisions and business outcomes.
• Communicating product vision strategy and value propositions clearly and persuasively to stakeholders customers and cross-functional teams

Core Competencies

• All KeyBank employees are expected to demonstrate Keys Values and abide by Keys Code of Conduct.

Physical Demands

• General Office - Prolonged sitting ability to communicate face to face in person or on the phone with teammates and clients frequent use of PC/laptop occasional lifting/pushing/pulling of backpacks computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Work Location Category

• Hybrid (3 days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $116000.00 - $216000.00 annually. Placement within the pay range may differ based upon various factors including but not limited to skills experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production commission and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 08/01/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age genetic information pregnancy disability veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

#LI-Hybrid