Constituent Response Specialist

The Constituent Response Specialist handles a high volume of inbound and outbound contacts daily across phone email chat and text. Most interactions are transactional in nature: processing donations subscriptions resource orders and account updates quickly and accurately. Candidates who do well here are comfortable with volume and variety stay sharp when the queue is full and bring a steady and professional presence to every sets this position apart from a standard contact center role is the context: Focus on the Family serves a deeply loyal constituent base and every interaction reflects who we are. Occasionally constituents reach out during difficult moments in their lives and this role requires someone who can respond with professionalism and care. When appropriate this role may include praying with constituents or offering encouragement consistent with Focus on the Familys values. This is not a counseling role and specialists do not give personal Duties/Responsibilities:Handles a high volume of inbound and outbound contacts by phone email chat and text in a fast-paced production environmentProcesses donations resource orders subscriptions and account updates with accuracy and attention to detailManages constituent accounts accurately including data entry adjustments and verificationNavigates multiple systems simultaneously while maintaining accuracy and service qualityProduces verbal and written responses that reflect Focus on the Familys communication standards and quality expectationsMeets established contact volume and quality standards across all channelsResponds professionally in emotionally sensitive situations following ministry legal and ethical guidelinesShares the perspective of Focus on the Family where appropriate using clear and caring communication that honors both the ministry and the constituentModels Focus on the Familys core ministry values in every task and interactionOther Duties/Responsibilities:Works a hybrid schedule: Monday through Wednesday in the office Thursday and Friday from homeOccasional on-site attendance may be required for chapel all-staff meetings or other ministry events (typically once a month)Performs additional duties as assignedWorking Environment/Physical Requirements:Fast-paced production-oriented contact center environment with frequent changes in process and priorities. This position is hybrid: Monday through Wednesday in the office Thursday and Friday remote. Must be available for evening weekend holiday or overtime shifts as needed. During busy season additional overtime hours and scheduling blackout dates periods of sitting and computer use (70% keying functions); ability to type at least 45 WPMJOB QUALIFICATIONS/REQUIREMENTSCharacter/Spiritual:Exemplifies Ephesians 5:1-2 Therefore be imitators of God as dear children and walk in love as Christ also has loved us and given Himself for the Great Commission given by Jesus Christ in Matthew 28:19-20 Go therefore and make disciples of all the nations baptizing them in the name of the Father and of the Son and of the Holy Spirit teaching them to observe all things that I have commanded you; and lo I am with you always even to the end of the a consistent witness for Jesus Christ; maintains a courteous Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Familys ministry in prayerPrays personally for Focus on the Familys staff and constituents and may occasionally lead in a public prayerEngages in Christian ministryDemonstrates behaviors aligned with FOF core valuesPersonal Characteristics:Comfortable working in a high-volume transaction-oriented contact center environmentAble to stay calm and respond with care when conversations become emotionally difficultCompassionate ministry-minded and approachableKnowledge/Experience:High school diploma or GED required; some college preferred but not required1 or more years of customer service contact center or related experience preferredExperience with Salesforce or other CRM platforms helpful; willingness to learn requiredSkills Abilities and Special Talents/Gifts:Technical Skills: Ability to navigate multiple computer systems at the same time while maintaining accuracy. Experience with Salesforce or other CRM platforms helpful; willingness to learn Skills: Excellent verbal and written communication including clear phone conversations; ability to adapt communication to diverse & Problem-Solving Skills: Strong organizational skills attention to detail and ability to solve problems -Specific Skills: Ability to personalize responses with warmth clarity and biblical alignment; ability to pray with constituents appropriately in accordance with ministry Range: $23.49 to $27.53 per hourApplication Materials Required: Cover Letter Resume/CV*Colorado Residents: In any materials you submit you may redact or remove any age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines on the Family puts a high value on our team members and offers a unique benefit scheduled for 20 hours or more per week are eligible for:Norton LifeLock ID Theft CoverageLegal Shield/ID Shield CoverageAFLAC403B Retirement PlanVacation Time & Vacation PayoutSick TimeHolidaysService AwardsCommunity Service DaysBookstore DiscountFitness CenterEmployees scheduled for 30 hours or more per week are eligible for all the above and:Medical PlanDental PlanVision PlanLife InsuranceDisability InsuranceFlexible Spending AccountsEAP (Employee Assistance Program)Tuition ReimbursementWarehouse Membership ReimbursementNote: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language refer to the governing plan documents.*Temporary employees are not eligible for benefits except for:Sick TimeBookstore DiscountFitness CenterPriority will be given to applications submitted by September 4 2026 However this posting will remain open until potential employee start date is September 14 2026Posting date: August 4 2026Un-posting date: ongoing until filledPosting contact email: