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Connection Center Specialist
Job Location:
Monthly Salary:
Posted:
3 July 2026 (30+ days ago)
Posted:
Application Deadline:
30 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Our Purpose
At Vibe we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values be inclusive educate embrace change and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities we invite you to explore this exciting opportunity at Vibe!
Your Role: Connection Center Specialist
At Vibe we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values be inclusive educate embrace change and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities we invite you to explore this exciting opportunity at Vibe!
Your Role: Connection Center Specialist
As a Connection Center Specialist youll be the go-to expert for members across all digital channels-phone email chat text and video. Youll provide timely accurate information resolve issues and make value-added referrals that enhance the member experience. Your tech-savvy skills and problem-solving mindset will help members navigate everything from account management to fraud prevention.
What Youll Do:
- Connect & Communicate:Engage with members across multiple channels clearly explaining the benefits of Vibes products and services.
- Solve Problems:Identify needs research issues and provide effective solutions or alternatives.
- Support Accounts:Assist with transactions loan inquiries debit/credit card issues and account adjustments.
- Promote & Cross-Sell:Build relationships and recommend products that align with members goals.
- Onboard Members:Process new memberships and guide members through savings accounts CDs and lending products.
- Protect Members:Serve as the first line of defense against fraud monitoring accounts and implementing security protocols.
- Tech Support:Help members troubleshoot issues with browsers mobile apps and online banking tools.
- Drive Results:Actively participate in cross-selling programs andmeet all established sales and service goals.
- Ensure Compliance:Follow BSA AML CIP and CDD regulations daily.
- Lead Solutions:Act as an escalation point for complex issues and make sound decisions aligned with credit union policies.
- Collaborate:Keep your manager informed and support marketing promotions by sharing new products and services.
What Were Looking For:
- Education:High school diploma or equivalent.
- Experience:Customer service experience preferred; call center and lending knowledge a plus.
- Skills:Strong communication organizational ability multitasking and tech-savvy problem-solving.
- Attitude:Professional adaptable and ready to work in a fast-paced environment.
Why Youll Love It Here:
- A culture that valuesservice innovation and growth.
- Opportunities tolearn lead and make an impact.
- A supportive team environment that celebrates success.
Physical Requirements
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job the employee is required to hear see talk stand walk stoop kneel lift push pull and grasp.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job the employee is required to hear see talk stand walk stoop kneel lift push pull and grasp.
Required Experience:
IC
About Company
Bank with Vibe Credit Union in Southeast MI to enjoy banking solutions, like auto loans, home equity loans, mortgage loans, savings accounts and more.
