Configuration Manager

Job Description Summary:

The Configuration Manager is the hands-on owner of the enterprise Configuration Management capability and the quality of the Configuration Management Database (CMDB). This role establishes the operating model governance data standards controls and day-to-day practices required to maintain trustworthy configuration and service data. The manager partners across Infrastructure Security Enterprise Architecture Service Desk application teams service owners and the ServiceNow platform team to improve CMDB health ownership relationship quality service impact visibility and audit readiness. The role leads the practical maturation of ServiceNow CMDB Discovery Service Mapping and CSDM-aligned data practices according to the approved roadmap.

Job Description:

Primary Responsibilities

• Define and run the enterprise configuration management operating model including policy scope roles governance forums controls evidence and accountable ownership.
• Own CMDB class strategy lifecycle states ownership standards relationship models certification requirements and CSDM alignment.
• Govern identification and reconciliation rules source precedence authorized data sources exception handling and duplicate remediation.
• Set measurable CMDB Health targets for completeness correctness compliance freshness duplicates stale records orphaned relationships and required ownership fields.
• Govern Discovery Service Mapping cloud endpoint identity and approved import sources that populate the CMDB.
• Lead practical modeling of business applications application or service instances technology services and offerings business services and offerings and supporting CIs.
• Embed configuration data and controls into Incident Change Request Problem Vulnerability Response onboarding projects acquisitions and decommissioning.
• Maintain procedures certification evidence exception registers data-source approvals and audit reporting.
• Serve as the business and operational owner for ServiceNow CMDB capabilities validating scalable designs and leading acceptance testing.
• Facilitate governance forums and manage implementation partners managed service providers discovery owners data-source owners and service owners.
• Maintain a foundation-first CMDB roadmap and create SOPs runbooks data dictionaries role definitions training and knowledge.

Success Measures

• Improved completeness correctness compliance and freshness of in-scope configuration data.
• Reduction in duplicate stale incomplete and unauthorized CI records.
• Clear ownership and lifecycle accountability for in-scope CIs and services.
• Improved relationship quality and service-impact visibility for operational and change decisions.
• Documented controls certification evidence and repeatable governance with accountable owners.

Basic Qualifications

• 7 years of experience in configuration management CMDB IT service management infrastructure operations enterprise systems or related discipline.
• Demonstrated experience establishing or improving CMDB and configuration management practices in a complex enterprise environment.
• Hands-on knowledge of ServiceNow CMDB including classes CI lifecycle relationships identification and reconciliation certification CMDB Health imports integrations and source governance.
• Working knowledge of CSDM and the relationships among business applications service instances technology services and offerings business services and offerings and supporting CIs.
• Experience with Discovery Service Mapping cloud or endpoint data sources and resolving conflicts across authoritative systems.
• Ability to define policy process controls RACI standards KPIs dashboards governance gates and remediation plans.
• Strong analytical facilitation documentation executive communication and vendor-management skills.
• Bachelors degree in information technology business operations or a related field or equivalent experience.

Preferred

• ServiceNow Certified System Administrator (CSA).
• ITIL 4 Foundation or higher.
• Experience in financial services regulated environments mergers and acquisitions or distributed operating models.
• ServiceNow Certified Implementation Specialist in Data Foundations
• ServiceNow Certified Implementation Specialist in Discovery or Service Mapping.
• ServiceNow CMDB or CSDM training and practical implementation experience.
• Experience with IntegrationHub cloud discovery endpoint integrations and enterprise architecture data.

#LI-KJ2

This position is an exempt position. The annualized base pay range for this role is expected to be between $120000-$135000 base salary compensation range. Actual base pay may vary based on factors including but not limited to experience subject matter expertise geographic location where work will be performed and the applicants skill set. The base pay is just one component of the total compensation package. Other rewards may include an annual cash bonus and a comprehensive benefits package including but not limited to medical dental vision life insurance and 401(k). Please note that the job title is subject to change based on the selected candidates experience and education

Working Relationships

Key partners include Infrastructure and Operations Service Desk Security Enterprise Architecture application and service owners project and acquisition teams technology vendors data-source owners and ServiceNow platform leadership.

Role Expectations

This role is expected to be a practical working manager who can establish governance analyze CMDB data resolve ownership and relationship gaps lead working sessions document standards and drive remediation. The role should favor scalable auditable configuration practices over one-off customization.

Focus is a leading financial services firm comprised of integrated wealth management family office and business management services. Blending deep expertise and expansive resources with a boutique client-first fiduciary philosophy Focus helps individuals families and institutions navigate complex financial situations with highly personalized solutions tailored to their unique needs. To learn more about Focus visit or follow the company onLinkedIn.

EEO Statement: Focus is an equal opportunity employer and bases its employment decisions on the employee or candidates skillset and without regard to an employee or candidates race color religion sex (including pregnancy) gender identity sexual orientation national origin age disability genetic information veteran status or any other characteristic protected by local state and/or federal law.

Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact

The following language is for US based roles only

For California Applicants:Information on your California privacy rights can be found here

For Indiana Applicants: It is unlawful for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States a member of the Indiana National Guard or a member of a reserve component.

For Maryland Applicants: I UNDERSTAND THAT UNDER MARYLAND LAW AN EMPLOYER MAY NOT REQUIRE OR DEMAND AS A CONDITION OF EMPLOYMENT PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT THAT ANY INDIVIDUAL SUBMIT TO OR TAKE A POLYGRAPH OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this shall be subject to criminal penalties and civil liability.

For Montana Applicants: If hired the employment relationship is governed by the Wrongful Discharge from Employment Act. Mont. Code Ann. Section.

For Rhode Island Applicants: Focus is subject to Chapters 29-38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the states workers compensation law. If you willfully provide false information about your ability to perform the essential functions of the job with or without reasonable accommodations you may be barred from filing a claim under the provisions of the Workers Compensation Act of the State of Rhode Island if the false information is directly related to the personal injury that is the basis for the new claim for compensation. The Company complies fully with the Americans with Disabilities Act.