Conference Coordinator SMR

POSITION SUMMARY:

This position supports the work of the YMCA of the RockiesSnow Mountain Ranch whichoperatesa mission-based family and group conference and retreatcenter and a residential campserving more primarily responsible forassistingconference and family reunion groups by providing information knowledge and support to ensure all conference services are delivered ina timely efficientprofessionaland ethical manner.

OUR MISSION AND CULTURE:
Wefirmly believein our mission of putting Christian principles into practice through programs staff and facilities in an environment that builds healthy spiritmindand body for the Rockies staff are key players in helping cultivate an environment of healthy living youth development and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staffleadwith are committed to being welcoming toallpeople and to making a difference in the lives of our membersguestsand work each staff member count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

ESSENTIAL FUNCTIONS:

• Assistgroup leaders with pre-conference planning managing groups according to contract and post-conference evaluation.
• Collect and process conference related information including such things as contractual and lodging questions special needs requests contract changes and cancellations.
• AssistConferenceseasonalstaffand international internswith administrative tasks that include creationof the weekly preconference spreadsheet group packets arrival reports and group dashboard.
• Work withconference andguest registration staff toperform all tasks on the conference dailychecklist andcheck groups and guests in and out.
• Act as a tactful liaison between group leaders Conference staff and other departments.
• Assistin answering and routing calls that come in through the switchboard including emergency calls and follow up asappropriate.
• Withassistancefrom the Front Deskmonitorand provideappropriate responseto fire panel trouble and fire alarms andThorguardlightning alert system.
• Coordinate and lead groupleadertours of the property.
• Learn to navigate and effectively use the property and conference management systems so thatstaff are prepared to meet the groups needs upon arrival and during their stay.
• Accurately update and prepare invoices forgroups andassistwith taking payments.
• Work effectively withFood Service staff toensure group meal counts areaccurateand coordinate catering and refreshment requests for assigned groups.
• Work with gueststo resolve any issues that arise.
• Provide Manager-On-Duty leadership as appropriate and as needed.
• Attend scheduledpre-conference and staffmeetings.
• Possess a valid USA state-issued drivers license an acceptable driving record andcomply withYMCA driving rules to be approved tooperateYMCA vehicles.

REQUIREMENTS/QUALIFICATIONS:

• An associate orbachelors degree in business hotel management or related field or a minimumof one-yearexperience in the resort industry public relationssalesor a related field.
• Ability to work flexible days including weekendsholidaysand evenings.
• Shouldbe able tolift upto 30 pounds.
• Demonstrate ability to speakreadand write fluently in English.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

• Uphold and reflect the YMCA core values of Caring Honesty Respect Responsibility and Faith in all functions.
• Uphold the YMCA of the Rockies Mission policies and programs.
• Possess and demonstrate excellent customer service skills for example friendly personable helpful patient and professional.
• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests members and staff.
• Promote a cooperative positive and flexible atmosphere while working with others in a diverse community.
• Attend required abuse of risk management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity equity inclusion and antiracism is required.
• Support organizational environmental sustainability goals through regular and effective collaboration and communication with sustainability leadership.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those thatmustbe met by an employee to successfully perform the essential functions of this job.

• Administrative tasks will primarily be carried out in a fast-paced office environment;theofficeis extremely busy with many distractions.
• Position requires the ability to occasionallyassistwith moving and setting up tableschairsand A/V equipment.
• Ability to sit and stand get up and downfrequently and walk around during a work shift.
• May need to sit orstand ata computer station forextendedperiodsof time.

Note: Employees are held accountable for all duties of this job.
This job description is not intended to be an exhaustive list of all duties responsibilities
or qualifications associated with the job.