Condor 8 Flex Security Agent
Job Location:
Palo Alto, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Locations: Palo Alto California
Employment Status: On-Call Part-Time/Flex
Base Pay Rate: $27.00 per hour
Schedule: Variable; open availability preferred. Upon screening will discuss the hours
Surefox North America Inc. is a veteran-owned company that takes pride in creating a diverse and distinctive culture of trained talented and dependable professionals. We provide customized security solutions for leading organizations while creating meaningful career opportunities for military veterans reservists and individuals who share our commitment to protecting others.
We are currently seeking experienced professionals who demonstrate integrity sound judgment attention to detail and a consistently high level of professionalism. Surefox welcomes qualified applicants from all backgrounds and strongly encourages veterans and members of the military reserve to apply.
As an Flex Security Agent you will support a uniquely assigned client program under the direction of Surefox Regional Account Manager(s). You will serve as an on-site liaison between Surefox and the client while supporting daily security operations emergency preparedness incident coordination and professional guest interactions.
Flex Security Agents provide staffing support during scheduled openings employee absences call-offs vacations special projects increased operational needs emergencies and client-requested assignments. Because assignments may vary agents must be adaptable dependable and capable of learning different post orders security procedures technologies and client expectations.
The Flex Security Agent is responsible for responding to emergency events medical and non-medical situations staffing deficiencies security concerns and client requests in a timely and organized manner. When required you will initiate preliminary fact-finding gather relevant information preserve observations and prepare clear and accurate incident reports concerning client or company matters.
Successful candidates will demonstrate exceptional observational skills strong situational awareness professional communication and close attention to detail. All responsibilities must be performed in accordance with Surefox policies client procedures post orders and applicable local state and federal requirements.
Surefox is not offering employment-based visa sponsorship for this position at this time.
What you will do:
Act as an Incident Commander for emergencies and response
Attend project meetings upon request to assess the security implications of proposed changes
Coordinate the initial response to medical emergencies fires evacuations suspicious activity threats and other critical incidents
Complete documented closing procedures including public closure safety sweeps equipment return alarm activation and confirmation with GSOC
Complete Daily Activity Reports incident reports KPI submissions and other required documentation accurately and on time
Create issue activate modify deactivate recover and document employee visitor vendor contractor and temporary badges.
Develop relationships with clients facilitate collaboration and have the ability to influence informally across different departments within the team
Document CCTV observations alarm activity security-system issues and actions taken in the Daily Activity Report or applicable incident report
Immediately report camera outages access-control failures alarm malfunctions or other security-technology issues to Surefox ISOC the Field Supervisor and the designated client contact
Follow all Surefox policies client requirements post orders emergency procedures and applicable California BSIS standards
Maintain accountability communication and scene awareness during incidents until relieved by external public-safety personnel
Maintain clean professional and brand-appropriate grooming and appearance throughout every shift
Maintain control of the assigned post while monitoring public restricted and operational areas
Monitor entrances lobbies stairwells access-controlled doors restricted areas and other assigned locations
Monitor CCTV cameras video-management systems alarms and other security platforms for suspicious activity unauthorized access safety concerns and operational irregularities
Participate in after-action reviews and recommend improvements to site readiness procedures training and security operations
Provide professional access control and deliver warm brand-appropriate service to visitors employees vendors and business partners
Report to work punctually and complete documented opening procedures including key retrieval GSOC notification alarm disarming safety inspections equipment issuance and preparing the site for daily operations
Watch for unusual activity and respond immediately and safely to emergency situations on site
Work independently and adapt to various work-paces while always maintaining a high level of attentiveness and energy
Verify employee visitor vendor contractor and temporary-worker access using approved credentials and client procedures
Use professional communication verbal de-escalation and appropriate disengagement techniques to address challenging situations
How you will operate:
This is an unarmed role in low-rise building. You will perform all responsibilities within your training authority assigned post orders client procedures Surefox policies and applicable California BSIS requirements.
While performing this role you must be able to:
Maintain a visible alert professional and customer-focused presence throughout your shift
Use professional presence situational awareness access control CCTV monitoring verbal de-escalation disengagement accurate reporting and timely escalation as your primary security tools
Verify authorization before issuing credentials or granting access to controlled areas
Operate badging access-control CCTV alarm-monitoring and reporting systems only for authorized business purposes
Protect access records credentials security-system information video footage and personally identifiable information from unauthorized access or disclosure
Monitor security systems proactively and immediately report suspicious activity system failures unauthorized access or safety concerns
Communicate clearly and professionally with employees visitors vendors client representatives Surefox leadership and emergency responders
Follow the established chain of command while using sound judgment to escalate urgent threats immediately
Use calm respectful verbal de-escalation and maintain a safe distance when addressing disruptive aggressive or unauthorized individuals
Avoid physical confrontation whenever safe disengagement and assistance from supervisors ISOC or emergency services are reasonably available
Prioritize life safety during emergencies by contacting 911 when appropriate followed by Surefox ISOC your supervisor and the designated client representative
Document activities incidents system issues notifications and actions taken in a factual objective chronological and timely manner
Adapt quickly to different assignments schedules post orders supervisors and operational environments while maintaining consistent Surefox standards
What is required:
Ability to remain calm decisive and professional during emergencies
Ability to effectively communicate with people at all levels and from various backgrounds with excellent customer-service skills
Ability to remain standing or walking for extended periods and conduct interior and exterior patrols
Ability to operate radios mobile applications alarm panels access-control systems and other basic security technology
Ability to understand and follow written and verbal instructions
Ability to work independently and as a team member
Availability to work assigned shifts weekends holidays and approved overtime when operationally required
Clear and professional written communication including activity and incident reporting
Commitment to confidentiality discretion and client privacy
Current California BSIS Guard Registration Card carried while on duty
Current CPR and First Aid/AED certification carried while on duty
Experience monitoring CCTV cameras video-management systems alarms and other security platforms
Must be able to pass an extensive background check and drug screening (Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws regulations or codes)
Must be eligible for employment within the United States
Must have a high school degree or equivalent
Must live within driving distance or be willing to relocate
Previous experience in security concierge security hospitality customer service the military or law enforcement
Reliable attendance and ability to report to work on time consistently
Strong situational awareness verbal de-escalation and sound judgment
What is preferred:
Experience in high-profile hospitality-focused or brand-forward environment
Strong working knowledge of Microsoft Office Google Workspace mobile reporting applications and electronic incident-management systems.
Experience with visitor-management platforms and employee onboarding and offboarding processes
Advanced experience operating electronic badging access-control CCTV video-management and alarm-monitoring systems
Experience conducting credential audits reviewing recorded video and preserving video evidence documentation
Knowledge of downtown San Francisco operating conditions including protests property crime transient activity and seismic risks
FEMA ICS or NIMS training including ICS-100 ICS-200 IS-905 IS-906 IS-907 IS-912
Prior incident commander supervisory GSOC or emergency-response experience
If you share our values and are ready to build your next career we want to hear from you!
Required Experience:
Unclear Seniority
About Company
Explore Surefox's technology-driven vertically integrated security and executive protection for enhanced safety and intelligence.
