Concierge

The Rocks located in Scottsdale AZ is pleased to announce an excellent career opportunity for a Concierge! We are seeking a driven individual who is eager to learn contribute and grow within a fastâpaced hospitality-focused property organization. As part ofâTroon youll contribute to a global leader in golf and community management.

Essential Duties & Key Responsibilities:

• Meets and greets all owners & guests in a pleasant courteous and professional manner
• Assists owners visitors & associates with inquiries and directions
• Operates as an information source of the area during their stay
• Promotes all of the facilities and area attractions as well as provides detailed contact information & directional assistance
• Answers all incoming calls to the Concierge desk and main switchboard
• Communicates with owners & guests to make all pre-arrival arrangements & plan their itinerary of activities
• Establishes and maintains numerous relationships with vendors/suppliers for The Rocks
• Assist with dining reservations tee time bookings spa appointments transportation arrangements and activities & excursions as requested.
• Assists with any special arrangements for owners & guests
• Works with various destination club representatives to provide specialized service in accordance with their various SOPs.
• Serves as liaison between owners/guests with housekeeping needs and maintenance requests.
• Create Food & Beverage Function Sheets/BEOs for pre-arrival hors doeuvres BBQ packs In-villa dinners and other amenities as requeste
• Assists Food & Beverage Department with coordination & marketing of clubhouse special events
• Performs other duties as required that may include - but not limited to- accurately posting charges to owner/guest house bills; process departure charges to owner/guest account based on established procedures assists with the reservation process conducts property/villa tours as needed as well as additional standard operating procedures set forth by various owner/destination clubs.
• Consistent and reliable attendance.

Qualifications:

• Minimum of one-year related experience or training. (Previous concierge and/or event planning experience preferred)
• Excel in a team-oriented work environment
• Exceptional organizational and administrative skills; detail oriented & ability to multitask a must
• Ability to communicate verbally & proficient with grammar & spelling. Ability to facilitate general inquiries sensibly.
• Proficiency in Microsoft Office required.
  
• Highly focused on providing superior customer service
  
• Comfortable in a Luxury Resort environment
  
• Ability to remain calm & professional in often demanding environment; ability to follow through with all requests good judgment and strong decision-making skills and abilities

About Troon

Founded in 1990 and headquartered in Scottsdale AZ Troon is the worlds largest professional club management company that specializes in services in golf hospitality and residential communities.âWith more than 900 locations in 45 states and 27 countries Troon is a leading employer in hospitality.âGuided by values that emphasize being infectiously energetic consciously kind and humbly prosperousâTroon offers professionals the opportunity to grow and succeed within a globally respected organization.âLearn more atâ.â