Concierge

We are seeking a friendly organized and customer-oriented individual to join our team as a Concierge. As a Concierge you will be the first point of contact for our patients and their families providing them with exceptional service and support. You will play a crucial role in ensuring that our patients and their families have a positive experience with our company.

Responsibilities:

- Greet and welcome patients and their families with a warm and friendly demeanor

- Answer phone calls and direct them to the appropriate department or individual

- Schedule appointments and manage the appointment calendar

- Maintain patient records and ensure all necessary paperwork is completed accurately and in a timely manner

- Coordinate with healthcare providers and insurance companies to ensure smooth and efficient care for our patients

- Provide information and resources to patients and their families regarding our services and programs

- Assist with billing and payment inquiries

- Handle any patient complaints or concerns in a professional and empathetic manner

- Maintain a clean and organized reception area

- Collaborate with other team members to ensure a seamless patient experience

- Perform other administrative tasks as needed

Qualifications:

- High school diploma or equivalent required

- Previous experience in a customer service or administrative role preferred

- Excellent communication and interpersonal skills

- Ability to multitask and prioritize tasks in a fast-paced environment

- Proficient in Microsoft Office and other basic computer skills

- Knowledge of medical terminology and insurance processes is a plus

- Must be able to pass a background check and drug screening

We Offer:

- Competitive salary

- Health dental and vision insurance

- Paid time off and holidays

- Ongoing training and development opportunities

- Supportive and collaborative work environment