Concierge Lead Dallas, TX

With a legacy spanning four decades Action Property Management has become the premier choice for homeowners association management. Founded in 1984 Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism coupled with our core values of excellence innovation and care for people continues to define us. Today as the largest privately owned HOA management company in the West we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action is seeking aFront Desk Lead to join our team in Dallas TX

Under the direction of the General Manager the Front Desk Lead is the first point of contact for people entering the lobby or calling the association. As such the Front Desk Lead must at all times display a professional appearance and speak in a polite manner and clear tone including answering telephones or addressing people who have approached the Front Desk. The Front Desk Lead is expected to possess a working knowledge of the Associations rules policies and procedures as well as familiarity with the Associations amenities and surroundings in order to assist residents and their addition to the duties listed above the Front Desk Lead is also the first point of contact for the other Front Desk staff whether working for Action or Securitas. The Front Desk Lead is responsible for reviewing and updating post orders leaving pass downs and working with the General Manager to solve issues relating to the Front Desk and improving the service that we provide to our clients.

-Represent Action Property Management and the association by greeting residents and guests at the Front Desk in a welcoming and professionalmanner.

-Possessworking knowledge of Association policies and procedures including familiarity with amenities andsurroundings.

-AssistGeneral Manager with supervision of Front Desk staff and provide administrative support including daily reports and residentcorrespondences.

-Providebasic concierge services such as restaurant/entertainment recommendations taxi/shuttle arrangements etc. and assist with resident relations including maintenance requests questions andconcerns.

-Monitorlobby activity check in and announce guests and vendors perform routine inspections of the buildings common areas document unusual activity manage and maintain front desk area lobby and main elevators receive and distribute resident mail and packages and understand and implement emergency procedures when necessary.

At Action Property Management we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement.

Schedule: Monday - Friday 3 pm to 11 pm

Compensation: Up to $28 per hour comprehensive benefits package

Our comprehensive benefits package includes medical dental vision pet insurance 401(k) with company match and life and disability support for qualifying team members. We also provide generous paid time off including vacation hours sick time company-observed holidays for qualifying team members and of course your birthday too!

We are committed to investing in the infrastructure technology training and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard supported and valued. Join us at Action Property Management and make a meaningful impact.

Must be over 18 years of age and successfully pass a criminal background check and drug screening.A minimum of 1 year of experience supervising a front or luxury property management experience and professional presentation and verbal and written communication.