Computer User Support Specialists

IMPORTANT: after you apply please check your email. We send you a link to complete your application it is not considered until that last step is done. If you do not see it check your spam folder.

This is a fully remote position open to candidates based in United States.

Pay: $30$55/hr

Role Title: Computer User Support Specialists

Role Type: Contractor

Location: Remote

the company is selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer this role youll apply your expertise to help train next-generation AI systems. Your work will shape how models learn reason and perform through high-quality real-world input. No prior experience in AI is required your domain knowledge is what matters.

Scope of Work

1. Diagnose and resolve common and complex hardware software and networking issues using industry best practices.
2. Provide guidance on OS support (Windows MacOS Linux) and network connectivity including TCP/IP VPNs and DNS-related concerns.
3. Document troubleshooting steps solutions and user interactions clearly within a ticket management system.
4. Contribute detailed process insights that enhance future support workflows and training data quality.
5. Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.
6. Identify patterns in support issues offering recommendations or process improvements to the project team.

Preferred Qualifications

1. Minimum 3 years proven experience providing Tier 2/3 IT support.
2. Expertise in diagnosing and resolving hardware and software issues across varied platforms.
3. Strong understanding of networking concepts including TCP/IP VPNs and DNS troubleshooting.
4. Proficiency with ticket management systems and thorough documentation practices.
5. Exceptional written and verbal communication skills with a focus on user-friendly explanations.
6. Certifications such as CompTIA A Network or ITIL are advantageous.
7. Demonstrated ability to work independently prioritize tasks and deliver high-quality input for technical projects.

How to apply

Apply here with your profile. We will then email you a link to complete your application on the hiring platform your application is only considered once that final step is done.