Computer Systems Business Analyst 2

This position works in a hybrid telework schedule with an expectation of being in the office if needed. It may include occasional field visits. Travel to various work sites businesses and/or meeting locations is required.

Why Its a Great Opportunity:

As a Computer Systems Business Analyst 2 (CSBA2) with experience in developing custom software as a Service administration system integrations research and analysis you will have a tremendous opportunity to leave your innovative mark while maintaining a work/life will help guide Planning & Public Works Divisions on the path towards increasing efficiency and delivering results to the residents of Pierce will be working on multiple projects of various sizes that address the needs of individuals or small groups all the way up to the enterprise level. Your focus will be centered on customer service and continuous improvement.

Projects you may support as a CSBA2:

• Design build implementation and administration of Microsoft Power Application software solutions.
• Implementation and configuration of department Customer Relationship Management system.
• Requirements gathering solution identification and implementation of fleet vehicle key management hardware and software.
• Design and implement organizational document and data management solutions utilizing existing software such as SharePoint.

Why Its a Great Department:

Planning and Public Works (PPW) stewards a healthy and vibrant community by collaboratively planning and investing in our people infrastructure systems and policies. PPWs team has more than 800 members that collaborate innovate and inspire in performing essential services to the community. The department is responsible for the County road and levee systems sewer systems airports ferries building permits environmental review sustainability community planning and code enforcement - just to name a few!

Learn more about Planning and Public Works at to be Successful in the Role:

We are looking for strategic thinkers experienced in business analysis principles software development and administration and implementing process improvement. Someone who knows how to develop working relationships provide top level customer service and communicate across all levels of the organization. We need you to jump in and support current projects while learning about the department and identifying new opportunities. Computer System Business Analysts who are motivated to improve both system and process efficiencies can manage customers and expectations make strong recommendations and then implement those recommendations will be successful in this role.

Your Future in this Role:

The Division of Innovation and Technology team wants you to grow and develop in this role. You will build on your technical skills and business analysis knowledge with increased involvement in larger-scale projects as your knowledge and experience in the County grows. As a lifelong learner you will thrive in this environment and ultimately find you have not just a job but a career with Pierce County.

Core Daily Responsibilities:

• Develop an advanced knowledge of the departmental business functions information systems terminology information needs and workflow to plan design and propose changes/improvements to internal systems. Analyze user needs and develop system requirements.
• Act as a liaison between the department and Information Technology (which may include 3rd party vendors) to ensure the assigned departments project needs are being communicated effectively and are on schedule.
• Train users on new and updated software applications or processes.
• Test changes and enhancements to software application systems (including creating documents and test scripts manually updating document status and tables and testing functionality).
• Track solve test and troubleshoot software development issues and enhancement requests.

A classification description with a more detailed list of essential functions can be found here.

• Additional education or experience may substitute for the recruiting requirements

• Two or more years of computer systems business analyst experience
• Bachelors degree in management information systems business administration or related field
• Please attach a current resume and cover letter with your application. Failure to attach these will result in an incomplete application

Preferred Qualifications

• Experience with Microsoft Power Platform Smartsheet and SharePoint

As a condition of employment the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

How to Apply:

• Complete and submit a detailed online Pierce County Employment Application by selecting APPLY above or visiting you have questions about this opportunity email the Recruitment Team at and include the job number and title.
• Individuals who need accommodation in the application or interview process may contact Human Resources at at least two days prior to the need.
• Applicants must be legally authorized to work in the United States without the need for visa sponsorship.

Our Recruitment Practices:

This is a competitive and meritorious selection process. Pierce County applications are reviewed by human hiring staff in accordance with the qualifications listed for the position. Pierce County understands applicants may use AI tools when preparing application materials. We recognize these tools can make the process easier; however we ask that everything you submit genuinely reflects your own experience skills knowledge and writing style.

During the interview process you may be asked to demonstrate your skills including writing and subject knowledge and to speak to your experience in your own voice. Applicants should be prepared to respond to interview questions without relying on AI-generated responses or reading prepared answers from a screen. Any misrepresentation may result in disqualification or separation.

Applicants whose qualifications most closely align with the Countys needs will be eligible for further consideration. Notification of application status typically occurs within two to three weeks after the closing date. Some applicants may receive short notice to participate in additional selection steps which may include assessments phone screens or interviews.

Upon offer compensation is based on a range of job-related factors including the requirements of the role your skills and experience and internal pay equity.

Our Welcoming Workplace Commitment:

Pierce County is committed to fostering a Welcoming Workplace where employees are supported respected and able to thrive. We believe a strong public workforce is representative of the community it serves and that fair and just access to opportunity strengthens public service.

Guided by the County Executives Forward Together mission Pierce County works to build communities that are safe welcoming and connected. This same commitment shapes how we recruit develop and retain our employees. County employees make a direct and visible impact in the lives of residents every day and we invite you to join us in helping keep Pierce County a place people are proud to call home.

We are unable to sponsor or take over sponsorship of an employment visa at this time.