Computer Systems Analyst Requirements Lead

Dear Supplier Partner

Looking for Computer Systems Analyst /Requirements Lead for our client

Location: Reston VA (Onsite)

Must Have Technical/Functional Skills

Business analysis; requirements elicitation; workshop facilitation; requirements traceability; use cases; acceptance criteria; contact-center operations; KPI and benefits analysis.

Roles & Responsibilities

Leads business and operational requirements discovery with the customer and designated the government program stakeholders. Facilitates workshops addressing current state operations respondent experience contact center workflows multilingual service accessibility agent workflows quality management workforce forecasting reporting and analytics. Develops and maintains the Requirements Traceability Matrix. Categorizes requirements as mandatory high priority desirable or future consideration and traces them to mission outcomes. Documents use cases operational scenarios assumptions dependencies gaps acceptance criteria and business rules.

Generic Managerial Skills If any

Leadership; stakeholder management; cross-functional coordination; decision-making; risk escalation; executive communication; organization; problem-solving; adaptability.

Education

MS in Information Systems Business Analytics Computer Science Engineering