Computer Support Representative (61966)

Job Summary:

As a Computer Support Representative you will be responsible for assisting all customers sales representatives and internal departments with daily support on any file design or uploading questions.

Essential Functions:

• Keep up to date on the newest software
• Be able to introduce new processes create efficiencies and bring innovative ways to provide value added services to our customers
• Create update implement and train others on standard operating procedures and processes for customers sales representatives and internal departments
• Assist internal departments in downloading files from internal and external transfer sites
• Provide professional mechanical and technical support/guidance for customers sales and internal departments

• Test customer files for mechanical and technical problems to ensure they are print ready
• Document maintain and organize customer and internal department communication/interaction
• Monitor and respond to customers sales representatives and internal departments via phone email etc
• Assist Prepress and back up the Leads as needed.
• Running Customer Service daily reports
• All other duties as assigned

Knowledge Skills and Abilities

• Ability to handle multiple tasks and projects.
• Ability to remain organized and self-directed in a fast-paced environment.
• Ability to work in a team environment.
• Maintain professionalism when speaking internally and externally with team members and customers.
• Ability to interface with a variety of individuals or groups on a frequent basis.
• Ability to work with limited direction and supervision while demonstrating good judgment and strict confidence.
• Ability to learn computer applications as necessary for the position.
• Knowledge of graphic arts and printing
• Must successfully complete any training or certification courses required to support or strengthen position.
• Ability to read interpret and follow verbal and written instructions work procedures and other related materials.
• Excellent verbal and written communication skills including strong customer service skills.
• Must communicate appropriate information accurately and clearly as needed.
• Strong PC or Mac Skills
• Demonstrate advanced proficiency in all adobe creative cloud applications: Quark Xpress InDesign Illustrator and Photoshop Digital Publications IOS and Android apps E-Pubs variable data applications InDesign

Minimum Requirements:

• High school diploma or equivalent.
• Excellent organizational project management and time management skills.
• Graphic Arts background creativity and design abilities preferred
• Proficient with the Adobe Creative Suite