Computer Operator III (Traffic Management)

STARTING SALARY:

Computer Operator I: $19.98 - $25.47 hourly depending on qualifications

Computer Operator II: $21.09 - $26.89 hourly depending on qualifications

Performs technical work in various phases of computer center operations. Employees in this class set up and run jobs operate and monitor system consoles and related equipment recognize atypical conditions to take corrective action. Duties also include manning the computer operations call center on a periodic basis. Receives trouble calls from computer users; assists caller with their problems recommends corrective action and/or refers calls to other technical source; asks questions of users to determine problem origin severity and nature and refers and prioritizes calls accordingly. Work is performed under general supervision and evaluated through observation results obtained and annual reviews.

Minimum Qualifications:

Computer Operator I Minimum Qualifications:

High School Diploma/G.E.D. Certificate with one (1) year experience in a computer center environment operating computers required; or an equivalent combination of education training and experience.

Computer Operator II Minimum Qualifications:

High School Diploma/G.E.D. Certificate with two (2) years experience in a computer center environment operating computers required; or an equivalent combination of education training and experience.

Important: To be eligible to proceed forward in the application process applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process please contact Human Resources at or 407.246.2062.

If this posting indicates a degree is required the following experience will apply in lieu of any degree as follows:

• Two (2) years of direct experience for an associate degree;
• Four (4) years of direct experience for a bachelors degree;
• Six (6) years of direct experience for a masters degree; or
• Nine (9) years of direct experience for a doctoral degree.