Compliance Specialist

About Brightway

Established in 2008 Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35 states and an impressive $1.3 billion in annual premiums we rank among the nations largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services marketing resources and continuous learning and development.

We are embarking on the next stage of our customer-centric growth driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member youll engage in exciting projects that are reshaping the industry working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients most valuable assets.

Scope:

Responsible for keeping the companys activities with the guidelines regulations and with high ethical expectations for within their job duties. Duties include monitoring the business operation and reporting infractions reviewing company policies for possible risks and liabilities and researching legal requirement for current and new initiatives.

Job Responsibilities

Proactively analyze internal business systems to ensure compliance with industry regulations ethical standards and franchisee compliance within the franchise system

Manages ongoing workload effectively and efficiently; using strong organizational skills develops calendars and checklists for certain ongoing work

Regularly manages emails Salesforce and other systems through which work is requested and tracked

Proactively makes outbound calls or sends emails with the purpose of clarifying information or gathering correct information

Maintain all licensing needs for Home Office employees this includes but not limited to applying for resident license and/or non-resident license tracking CE credits

Manage all licensed associates within Brightway system license tracking by setting up Salesforce and Creative Compliance license records and tracking CE credits along with license types

Work with E&O carrier to resolve possible E&O claims escalations and maintain the E&O roster

Completes annual filings for states that Brightway conducts business within

Fulfills requesters needs ensuring satisfaction

Documents processes followed in order to ensure tasks can be replicated accurately

Maintains process and procedure manual for the area

Listens to and incorporates feedback

Documents activities and follow up in appropriate systems regularly and accurately

Works as part of a team ensuring work done is complementary and not duplicative or conflicting

Internal/External Relationships:

Plays a key role as the face/voice of Brightway to franchisees employees and vendors for all licensing needs with respect to compliance issues and needs. Participates as a member of a Compliance team. Works with all levels and departments of the organization to promptly resolve issues to ensure satisfaction.

Education & Experience

High school diploma or equivalent

2-4 years experience in a professional workplace

Ability to perform work with a high degree of accuracy; exceptional attention to detail

Strong customer service mindset; a desire and ability to deliver service that provides a high level of satisfaction

Ability to handle the most complex of requests

Strong communicator; must be able to convey ideas in a clear and concise manner

Must be proficient in Microsoft Office products (Word Excel Outlook PowerPoint) proficiency in Salesforce is a plus

Strong independent judgment and decision making

Deep understanding of Brightway systems; regularly updates activities accurately

Ability to learn embrace and put into practice new concepts and skills

Superior ability to manage own time activities projects and resources; models behavior for others

Equal Employment Opportunity:
Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race color national origin sex age disability religion sexual orientation gender identity or any other characteristic protected by applicable law.

We believe that a diverse workforce is essential to our success and fosters innovation creativity and collaboration. Our goal is to provide a work environment that is free from discrimination and harassment where everyone has an equal opportunity to succeed and grow.