Compliance Manager NA

Foundever Fully Remote Must Live Within 60 Miles of Fayetteville NC or Las Vegas NV

You are exactly who we are looking for if:

• You have spent 2 to 5 years owning compliance work not advising on it from a distance but actually doing it
• Your industry background is gaming iGaming insurance BPO contact center or dialer operations
• You know what TCPA AML KYC anti-bribery and third-party licensing mean in a practical operational context not just on paper
• You are based right now within 60 miles of Fayetteville NC or Las Vegas NV

If that sounds like you keep reading.

Foundever is a global leader in customer experience and BPO services operating across 45 countries in 60 languages. We power some of the worlds most recognized brands with people-first technology-enabled service delivery. We take compliance seriously not as a checkbox but as a core part of how we operate and how we protect our clients our people and our business.

This is a hands-on compliance manager role sitting inside our North America compliance function. You will own real workstreams. You will write the reports maintain the trackers run the monitoring manage the licenses and flag the gaps yourself. You will work directly with operations legal and client teams to make sure our regulated service lines stay clean and compliant.

This is not a role where you will build strategy decks and present to committees. This is a role where you will roll up your sleeves and own your domains from end to end.

Fully remote with 15 to 20 percent travel to:

• Fayetteville North Carolina
• Las Vegas Nevada

You must currently live within 60 miles of one of these two locations. This is a hard requirement. Applications from outside this radius will not be progressed regardless of experience.

Acceptable locations near Fayetteville NC:
Hope Mills Raeford Dunn Lumberton Clinton Southern Pines Pinehurst Sanford

Acceptable locations near Las Vegas NV:
Henderson North Las Vegas Summerlin Boulder City

Dialer Compliance

You understand TCPA ATDS consent management and outbound contact rules. You know what a dialer compliance gap looks like and you know how to fix it. You will own this domain across our contact center operations.

AML & KYC

You have worked with anti-money laundering and know your customer requirements in an operational or customer-facing context. You understand how these controls work at the process level inside a BPO or gaming environment not just inside a bank.

Anti-Bribery & Anti-Corruption

You are familiar with FCPA or equivalent ABAC frameworks. You know how to apply anti-corruption requirements to real business operations and how to flag issues when they arise.

Third-Party Licensing

You have tracked managed or renewed licenses across multiple US states or Canadian jurisdictions. You know what a licensing deadline looks like and you do not miss them. You will own the tracker and the relationships.

Compliance Monitoring & Reporting

You run controls testing document findings and prepare clear compliance reports that leadership can actually use. You maintain a live compliance matrix and you keep it current.

You must have:

• 2 to 5 years of compliance experience as your primary job function
• Industry background from gaming or iGaming insurance BPO contact center outsourcing or dialer/telemarketing operations at least one of these ideally more
• Hands-on working knowledge of at least two of the four core domains above TCPA AML/KYC ABAC or third-party licensing
• Strong documentation and reporting skills you write clearly and your findings make sense to non-compliance audiences
• Comfort working independently in a remote environment with full accountability for your outputs

It is a bonus if you have:

• Gaming commission filing experience state licensing iGaming sports betting responsible gaming
• Multi-state insurance producer licensing or P&C regulatory compliance experience
• Canadian regulatory exposure CASL or provincial licensing variation
• GRC tool experience ServiceNow Archer MetricStream NAVEX OneTrust
• CAMS CCEP CFE or CRCM certification

We will not progress your application if:

• Your compliance experience is exclusively from retail banking investment banking asset management FinTech or financial institutions
• You are outside 60 miles of Fayetteville NC or Las Vegas NV
• Compliance has been a side function rather than your primary role
• You are at Director VP or CCO level and looking for strategic leadership scope

You will have direct access to leadership and genuine ownership of your compliance domains. Your name will be on the output. You will not be one of thirty compliance analysts feeding into a machine you will be the person who owns the work and is accountable for the results. If you want a role where what you do actually matters and where you can build something real inside a globally recognized organization this is it.

Before you submit please confirm:

• I am currently located within 60 miles of Fayetteville NC or Las Vegas NV
• My compliance experience is from gaming iGaming insurance BPO contact center or dialer operations
• Compliance has been my primary job function for 2 to 5 years
• I have hands-on experience in at least two of the four core compliance domains listed above

If all four are true we want to hear from you.

Foundever is an equal opportunity employer committed to building diverse inclusive teams where everyone belongs.